The manager is a joke. Who hired that idiot? He does nothing but leave his employees to do all his work while he plays on his phone. Which is pretty much a direct representation of the whole company. My 10 year old son could give better customer service if he was blind, deaf and a mute. I'll never use that company again. If you were wise you wouldn't either! YOU SUCK BOY!
I specifically use this location bc the staff is so cheerful, helpful and eager to make sure everything is perfect for my needs. I rent a car several times a year and plan to always use this office!
Had a full size reserved and after explaining the special needs that I had the agent changed the car I had selected to something that fit my needs at no charge , this is why I always rent from here
Staff were pleasant and eager to help. Welcomed me to Chattanooga. Easy in and out car rental experience. Clean cars and top notch people, that's why I always, I mean always rent with National!
The representative was very attentive and polite. She offered me an upgrade after our conversation was interrupted by an airport police officer asking for a piece of paper. The entire transaction took fewer than 5 minutes after booking online. Returning was even easier.
The car was dirty and I brought it back clean but they did get me in and out with no problem and the customer service was great
Reserved our car rental on-line which gave me the exact price of what our car rental would be. When we arrived, the Manager (Lorrie) began her up sale routine resulting in our rental becoming DOUBLE the on-line rate. No matter what we told her we didn't want or need, the rate remained DOUBLE the online reservation rate. An hour of our time wasted listening to her up sale spill, We stepped out to regroup and upon return were greeted with the Assistant Manager (Ashlin Rehder) to finalize our rental. So an hour of our time wasted, rental car we agreed on, no longer available AND Ashlin charged us the exact amount of what we were quoted on-line. Beware of Lorrie C.
the line was long and could not find my reservation. the car was dirty. but the guy the helped us was very nice.
Everyone did a great job to make sure my needs were met so I could enjoy my vacation! Thanks Kristen for all your help!
I went to Alamo Rent A Car in Chattanooga. The guys there was so rude. Told me to hold on, he on the phone. I was like okay! Because, you never if it was a important phone call! Then I heard him say, something about a party he going to. I was like, are you for real? So he start process my renter, while he was on the phone talking to his friends! The only reason I got the rental from after this point, was it was later. Nobody else had cars! Then give me a small car a Ford Fusion! The car is very small, I let him know. While still on the phone, he said we have no more cars! As I was walking on I heard him laughing saying isn't my fault he can't fit in the car! I HAVE RENTED FROM THEM BEFORE BUT NOE ER AGAIN! ILL START GOING BACK TO ENTERPRISE!