Modern Supply Co

My first to write a negative review about a company. Service is terrible. Posted hours of operation are unreliable. I went there twice and both times the person "who can answer questions" was not there. I was assured a good deal so third times charm and while she was knowledgeable regarding products she had on hand, she was not forthcoming on sharing information that could impact decisions. After a delayed delivery (I did them a favor) I learned I would have to spend more on my remodel (still not getting what I wanted) due to information I did not have and did not know to ask. Her answer, “what you got was standard, what you want is an option – sorry”. Even after doing them a favor there was no suggestions or offer to get the order to match what I wanted - just, a "too bad" attitude. Her attitude supported why she didn't share information in the first place - she don't care.

The tub was the highlight of my remodel and now my entire remodel is an expensive disappointment.

Since I am planning a remodel for my other bath and kitchen, I went to Lowe's and Home Depot’s to compare service with Modern Supply. Both stores (especially Lowe's) did a much better job to ensure I considered all aspects of the products (tub and faucets) for my bath remodel. I thought I might get better assistance from a small distributor but lesson learned, sticking with the big box for my other projects.