900 Riverfront Pkwy, Chattanooga, TN 37402
My experience with Kelly Subaru can be described in one word: Horrendous. Upon dropping off my vehicle after a major engine problem had occurred the service department was very distant in their tone and made it seem as though I was inconveniencing them by bringing my car in for service. I called several days after dropping the car off only to find that they hadn’t even started disassembling yet. Several calls back and forth were made only for hollow promises for a completion date. It seemed like they were wasting my time and with labor charges at nearly 40% of the bill that was not something I took kindly to. When I finally did get to pick up my car I was dismayed to find it with an empty gas tank, a dead battery, completely filthy, and without the front bumper put back on it. After spending over $10,000 in service this year alone I was shocked to find not even the slightest resemblance of customer appreciation. After paying for their so called “service”, the technicians proceeded to stand and watch as I put the bumper back on myself in the parking lot. I would rather drive 3 hours away to another certified Subaru dealer than come back to Kelly Subaru.
Last week I took my Infiniti G35 to Kelly Collision for some repairs. I have to say that they do excellent work. You can't even tell there was anything wrong with the bumper that they fixed. It looks perfect. They even cleaned the outside of my car and vacuumed out the interior. They are also very friendly people. They treat you greatly. I felt welcome every time I was there. They were all very friendly.
Tried to charge me 1800 hundred bucks for 2 new head gaskets. All that needed done was a 20 dollar hose. You would think they would have know it was the hose, after all they see Subaru cars all day. I don't think it was an honest mistake. I could tell they were lying, and know something was up. I just lost my job, because it was placed overseas. This would have been a big blow to my family. Shame on you Subaru service.