I am very happy I saw Amanda Cook, very through,& professional. Spent the time with me to discuss my skin issues. She is very knowledgable.I would recommend her without hesitation. Thanks Amanda
I've read all of the negative reviews for this practice and just wanted to add my 2 cents worth in since opinions are like body parts, everyone has them. I was diagnosed with CLL cancer in 2010 and my Oncologist suggested that since some cancers as far as how it relates to the body sort of bring on other cancers, I should seek out a Dermatologist and have a full body scan annually. There was a large practice, which I will not name, that was located in Memorial North Park Medical Center and I started seeing a couple of their of their Nurse Practitioners. I went each year since and each time was pronounced for the most part clean with no Carcinomas for about four years. Since I had been passed to a female N.P. for the past couple of years I felt a little uncomfortable with her doing the full body scan, I guess I'm sort of a prude in that department so I was seeking out another practice where I could actually see a real live doctor instead of a N.P.. That is when I found the perfect fit for me with Dr. Mark Tusa at the Chattanooga Skin & Cancer Clinic, he hasn't been onboard with C.S.C.C. but for a couple of years and I was so lucky that I was able to get him to accept me as a new patient. Well to say the least he has helped extend my life by years - the first time I walked in and he did his scan he requested 4 biopsies from his nurse and of the four three turned out to be Squamose Cell Carcinomas (pretty serious) and it was apparent to me that these didn't develop just in the past year since my last scan at the other Dermatologist practice. Since those first three just 3 months ago he has also removed several more. He attended and graduated with honors from Chicago College Of Medicine And Surgery in 2004, and I promise he's unlike any other doctor you will ever meet - with his concern for his patients he goes out of his way to call you day, night or weekends to personally give you the results of your biopsies as well as tell you that if you need to talk with him after hours about a problem that may possibly develop from the surgery just call his answering service and he will respond (although with his and his surgical nurses detail to attention I've never had any issues from any of his surgeries). I'm reluctant to spread the word on how good he is since at some point I can see him being overwhelmed with requests from new patients but he deserves the praise and he is a great asset for Chattanooga Skin & Cancer Clinic and will be for years to come!!!
These people CAN'T get their billing straight. When I sent in MY payments(made payment plan) they put my payments down a INSURANCE payments, plus they put all my payments on one date of service. Had to fax them numerous times to get my account straightened out.
I have a history of Melanoma and Amanda Cook has been very thorough and very understanding of the importance of my history. Could not be happier. Happy with all around care and service.
The front desk staff wasn't the friendliest. I won't be going back because i went in for itchy acne and was prescribed two medications and i ended up ten times worse! It aged my skin, turned me red, made the itching horribly worse and I was miserable! I stopped the meds right away but it took weeks for my face to heal. My son said it made me look old! The meds had bleaching agents in it! How is that healthy let alone safe to put on your face?! I will never go back to a dermatologist because of this nightmare visit. Their office staff could learn to be nicer to the patients that basically pay their paychecks....
I have brought my daughter to see Amanda Cook at the office on Lifestyle Way four times in the past 6 months for treatment of an abnormal mole. While we have been pleased with the clinical staff, we will not be returning due to the horrific treatment we received at her last visit by the front office staff. As a member of the healthcare field, I see myself as fairly understanding of the things that can go wrong in a medical office. However, this was ridiculous. My daughter was to be premedicated with a sedative before her last procedure. She is only 5, and was given a fairly generous dose. I was, or so I thought, instructed to arrive to the office early after giving her the medicine. When we arrived, we found the doors locked. I assumed the office had closed for lunch, which is understandable. When I saw people inside, though, and working, we knocked on the door. I wasn't expecting to be seen early, but since there was no seating provided in the lobby outside of the door, I was really just hoping to sit in the waiting room so my daughter (who had taken a strong sedative) could be comfortable. Unfortunately, when the staff saw us at the door (me, with my daughter in my arms) they simply waved. At one point, an employee even walked by and waved. It really would not have taken much to simply open the door and ask what we needed. After all, I could have shown up early because my daughter was having a reaction to the medication that was prescribed. Thankfully, that wasn't the case. I also tried to call the office, but only reached a recording stating they were closed for lunch. I tried to call the main office, in Dalton. I reached the answering service there, but the very kind lady was unable to get ahold of anyone at either office. Again, I'm glad my daughter wasn't suffering from a reaction. When the staff finally opened the door, 20 minutes after we arrived, they laughed at us for waiting, and proceeded to argue with me about being told what time to arrive. Again, as a member of the healthcare field, I understand that miscommunications occur, but the point of my distress was that the staff had acknowledged that we were there, but waved instead of attempting to help us. After my daughter's procedure (during which she cried very loudly), we had another issue at checkout. I had already established with the provider that we wouldnt need a follow up appointment, but the employee runining the checkout insisted that we stop and give us her name. At this point, my child is distraught, I am trying to carry her, and we aredy to go. I tried to quickly explain that we didnt need anything, bit she insisted, rudely. I understand the procedure of checking out, but when a patient is upset, it can be handled differently. The day after our appointment, I tried to reach the office manager to address my concerns, but never received a return call. This was very disappointing, as I was hoping this was an isolated incident. It saddens me that I cannot now, with a clear conscience, recommend this facility to my friends, family, or patients at the medical office where I am employed.