There is not a bank by this name in Chattanooga so fix the yellow pages this information is not correct they are mellinuim bank now. Fyi
Today my boyfriend went in to put his payroll check into my account as he has done for the past month. We noticed a man in a suit staring when we pulled in and it continued when he went inside. Finally my boyfriend decided to ask if he had a problem. He went behind the counter with the teller he was working with and showed her his phone and said they wouldn't be depositING his check. He asked why I had not came in and my boyfriend told him bc I was in the car with our baby. He then tells him I have to go in. So he then follows him out and stands there waiting for me to get out as I do he still says nothing to me. He just continues to stare. He then asks me if I work for fed ex and I tell him no that is where my bf works who is trying to deposit the check. He then goes behind the counter and grabs the check. I ask him what the problem is and tell him we have his license and we have done this several times before so I did not understand what was going on. He then takes the check to the teller and tells her to call fed ex to make sure it is his check which he does and it was confirmed that it was his check. He continues to wiser to the teller and tells her to make copies. I ask him why is he harassing me considering it is now obvious thar there is nothing illegal going on and thar I needed to go pick up my daughter from school and am now running late. He then tells me I'm lying bc my bf said the baby was in the car and my baby was in the car but my daughter was at school now waiting on me to pick her up. When I tell him I want my stuff back bc I will be taking my money else where and closing my account due to his harassment he looks me up and down and says "oh give it a rest" and in other words that he was glad that I will be banking elsewhere and that he wasn't going to work with us anyways. Now we had done absolutely nothing wrong here. This man harassed us from the minute we walked in the door. I will never bank with Regions again due to this.
The worst online and customer service of any bank. Do not bank with Regions if u can bank anywhere else
This was the absolute worse loan agent I have EVER deal with and we are buying our THIRD home. The WORST customer service, no returned phone calls to us our real estate agent OR the seller of the home we are purchasing! He has cancelled TWO closing dates the day before closing and not even explaining to us why. We received an email from him saying he didn't have the information and in the email he doesn't specify what information. I would NEVER recommend regions for a mortgage loan. We have money money tied up in appraisal fees earnest money and we are going to lose it all due to a LAZY loan agent. Our other two homes were a breeze to purchase, we are currently renting them out.
Cornerstone's 'community' appearance seems nice/friendly, but does not translate into professional financial conduct, 'when the rubber hits the road'. It does not properly train its tellers regarding confidentiality of client acccount information nor is management trained in resolution of client complaints. My confidential account information was given by a teller to an unidentified third party, and no protocol was followed to keep the information confidential, nor was I notified during or after the fact, by the bank. Had the party (who is now being sued for doing so) not told me, I would not have known. When complaint was made, I was referred to the teller, by the management, who told me that the person 'must have looked at my computer when I turned around' (physcially impossible, due to the position of the monitor). When asked if there was a procedure for this type of request, I received blank looks from both the teller and management. Further, I reported many errors on my statements, to which the Cornerstone associates (via telephone conversation with main office) have repeatedly asked 'what am I supposed to do about it, the statement has already been released?', and no referral is made to higher management for the obvious task of correcting the mistakes. One only has 30 days to report errors on a bank statement, due to the federal bank-friendly regulations (for the bank to be liable). I would recommend steering clear of this bank, for your own sanity. If you must do business with them, maintain a close watch on your records, and only communicate with them in written form.
I have gotten two different loans from this company and found them to be courteous, kind and understanding when it came to my needs. they were even able to work with me when I found that I was going to be late making a payment. I would recommend them highly to anyone who may need a small loan fo a short time period.