Good experience. Liked being able to seal the deal via email instead of the usual back and forth in the dealership taking all day. Appreciated David keeping us up to date once the vehicle was on the way from Columbia to Chattanooga and letting us know when it had landed!! Only compliant is with the detailing of the car-realize it was new but whomever went over to clean needs to pay more attention to detail. Not dirty or anything just dusty, a few scuff marks, etc-maybe I was expecting perfection! David was great and appreciate his availability and patience in showing us what all the vehicle had.
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Andrea and, principally, Eric Liner (his name is not listed on associate list but John Cantrell's is and he is not there) attended to every detail and really get what customer centric service means. Eric is mature, focused, very approachable and processes information well. His professional demeanor is exemplary. He handles himself with patience, perseverance and persistence in busy times as well as less active moments. He went beyond expectations and I am grateful he was my service representative.
My experience was excellent except it is now almost impossible to get in touch with ones Service Advisor. From the main receptionist, I asked for Jonathan Clower 3 times and ended up at the voicemail of other advisors. When I did reach Jonathan I received excellent service. I would also note that Jonathan is not listed as an option above to answer the question... Which service associate assisted you today? People no longer employed at BMW of Chattanooga appear though.
We were on our way to Florida when we ran over a large rock and split our rim in two. We didn't want to drive any farther on the rim so we stopped at Hub Cap Annie. He did not have what we needed, but suggested a place that did, gave us the exact part number we needed and moved our donut from the front to the back to make it safer for us. He was extremely helpful and saved us lots of time and effort. Thanks!!!
Andrea was great! The service was fast and efficient. Because of the items that needed to be taken care of on my car during this visit I was expected to be in a loaner car for 2 days and surprisingly she called me early in the afternoon to let me know it was ready for me to come and pick up the same day! This was after I had to add on getting 2 new tires. Thanks so much!
I was hesitant to bring my car in for service, due to my recent experience earlier this month. But, this time things went great. My car was serviced in a timely manner with all service issues being addressed. Both Kevin and Andrea were very helpful.
I was greeted by Nick who completed the service ticked promptly and sent my car to the technician who performed the desired service promptly and returned my serviced and washed car to me. I am very pleased, as always, with my service experience.
Andrea always does a great job for me. However, another advisor sold me an expensive (about $2,700) maintenance contract a month or two ago that appears to cover a very limited number of items and I regret spending that amount of money.
ALL OF MY EXPERIENCES WITH BMW OF CHATTANOOGA HAVE BEEN POSITIVE AND EXCELLENT. AS FOR SALES, I'VE PURCHASED 3 CARS FROM THEM. AS FOR SERVICE, I'VE ALWAYS BEEN TREATED LIKE A V.I.P. THE SAME IS TRUE WITH THE PARTS DEPARTMENT.
Arrived late due to weather and traffic. Was welcomed w/o comment and got vehicle entered into system. In and out within desirable time. Waiting area was comfortable with access to wireless First time customers Everything great