A little out of the way but worth it for outstanding customer service. I had an old flip phone that I wanted to activate for emergency use. The T- Mobile store in the mall said it couldn't be done and kept trying to sell me another phone. Nia and Briana worked on it for several hours, called me when it was done and it has worked fine ever since.
265 Merchant Walk Sq Ste 1003 5Th Street StationCharlottesville, VA 22902
From Business: Sprint's new LTE Plus Network has more spectrum than any other wireless carrier and delivers the consistency, speed and reliability that our customers demand. At …
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Serving the Charlottesville Area
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stay away from 14th century link , they ll abuse you, waste your money ,time and nerves , the gov allows to abuse American citizens and they enjoy doing it , we need to boycott them and run them out of business
They don't properly inform customers of extra costs. Yes, it's probably in the fine print somewhere, but they are usually understaffed and try to rush their time with you to get on to the next customer or go on their break. I asked very detailed questions about my expected bill when I bought two new devices, but wasn't told of an extra line that would be automatically added to one of my new devices that I didn't need. When I came back with my concern about the unexpected charge on my bill, they reverted to their scripted AT&T speak and sounded as sincere about helping me with my problem as a 1960's Dr. Who robot . This store is OK if you just want to purchase something you already investigated thoroughly, but don't expect much help from the floor staff. They appear to be poorly trained in customer service for before and after purchase concerns. This is probably a reflection of a larger systemic issue that AT&T may be having with customer service and employee training.
Initiating service and setting up: 2 of 10. It's only a 2 because the service tech who came out to troubleshoot connectivity issues was a nice guy.Transparency: 0 of 10. No bills received by mail, email or carrier pigeon for the first three months of service. When I became suspicious of the lack of bills and called CenturyLink to get to the bottom of it, they told me I had all sorts of late charges for not paying bills they never sent me.Customer service: Apathetic when you can finally get them on the phone. Tech support staff are overseas which would be fine if they were effective in communicating about technical networking issues in English. Many are not unfortunately. Internet service: Upload speeds are terrible but I can't complain about 10mbps when I live in a rural area. I'm happy to have broadband out here. I'm with CL solely for lack of options.The only positive comment I have about CenturyLink is that they're not Comcast.