I have rented from several apartment companies in my lifetime, and Real Property Management is the worst by far. If you have a maintenance issue, don't expect to get it fixed. On their website it states that they are very efficient and quick to fix things. What a joke. The property manager nevers call you back and rarely responds to emails. She also randomly creates rules that are not in the lease. My A/C was broken during the hottest part of summer and it took weeks to fix it. Also, my apartment was very very dirty when I moved in and appliances always fell apart. It was an old hospital building that was apparently "newly" renovated. The elevator was broken the entire time I lived there, all doors are very squeaky, and it smelled like a dirty locker room. I once got locked out of my apartment and couldn't get in touch with anyone to let me back in. The rent is one of the cheapest that I found in Cville and I see why now. You definitely get what you pay for. Please do yourself a favor and never rent from this company. Awful, awful experience.
Truly have loved working with DM Rothwell. They are firm with the lease but are extremely understanding. As long as you respect the property, you'll have a great time renting with them! I would rent from them again in the future!
First class management, highly recommend them if you are looking for professional management. I have used them for 5 years and have been very satisfied with their professionalism, and high level of customer service.
Horrible experience with maintenance department. They do not care about the tenants at all. There is not sense of urgency when people need help. Poor communication unless it's about money.
Take your money elsewhere. This company will promise you everything under the stars to get you to rent and then do none of those things. Document everything and only talk to them in writing. They will take your security deposit.
Very unprofessional. After the initial meeting, he did not reply to any voice messages or e-mails. Spent six weeks waiting for him to respond with an update, legal advice to questions, etc and never heard from him. His secretary always stated he was unavailable and did not return calls she stated she would. We finally had to find a different office to handle our business. Not sure if he is just overwhelmed and has too many items to deal with, but either way he was very unprofessional to say he would take the case and then ignore us for several weeks. Very disappointed in how he and his office handled themselves.
They are an awful leasing company. If at all possible avoid renting from them. When the apartment was cleaned before it smelled terrible for us to move in and despite them doing a walk through the apartment had a ton of issues, such as blinds that were duct taped up. They rarely answer the phones and when you show up towards the end of the work day they are gone. They also are extremely unhelpful. If possible I would give zero stars.
If you rent from them don't expect to get much of your security deposit back. Was very reasonable with the cleaning and spent hours and hours making sure the rental was left in great condition. Not only did they not show up to walk through the apartment they decided to return less than half of the security deposit. I well documented both move in AND move out, emailed them about it and got ignored (no reply at all). I definitely feel like the security deposit was just used to improve the unit itself (which wasn't maintained very well -- can i say broken things / patched up everywhere?). Not only that during my time renting from them I had issues with them. Overall the words that come to mind when describing them are too expletive to post. I couldn't even recommend renting to them with caution.
As an owner, I love DM Rothwell! They work for the property owners and they do a fantastic job! They are very strict but VERY CLEAR with their renters. They know the laws and they do not let tenants take advantage of them or their clients. I would highly recommend them to property owners. As for renters, if you are willing to take care of the house you will be living in, not trash it and make sure you leave it in the same condition it was when you moved in, I'm sure you'll love them too! They're very helpful and very professional.
Stay away management is cheap and a bunch of liars. Don't waste your time. Keep looking, I would not refer my worst enemy to live there.