Merchant's Tire and Auto Service Center
725 Rio Rd W, Charlottesville, VA 22901
Merchant's Tire & Auto
Merchant's Tire & Auto Centers
Merchant's Tire and Auto Centers
Merchant's Tire & Auto Ctr
This morning I ordered an oil change with tire rotation. When I picked up my car, I noticed that the rotation had not been performed. The shop manager quickly fixed the problem and admitted that his techs had removed the tires and checked the pressure but failed to rotate them. Best of all, and quite unexpectedly, he comped the entire cost of the ticket. I've always had competent, professional service at this Merchant's, but the quality of my experience today far exceeded my expectations. Well done.
Slowest place ever!! We called and told the guy on the phone that we needed two new tires and were short for time. He said it wouldn't take long and that we could come right in, so we did! Big mistake!! I was there for hours and the workers were just standing around!! Very lazy! Prices seemed reasonable tho!