My stuff wasn't ready even though she had an extra week. She said she was not used to working with tulle, but there is a ton of it in wedding dresses which she apparently does. What she did was okay, but the lateness and excuses made this into a real ordeal.
After 3 MONTHS the repairs on my coat lining had not been completed ... or even started.Details:September 2016 I dropped off my winter coat, discussed the repair to be made (coat lining came apart at the seams in a few areas), and was told it would be ready in a couple of weeks, because the woman who would be doing the repairs was on vacation.October 2016: I made multiple calls to check status, was told "call back next week" because it wasn't done yet.November 2016: I made 3 more calls plus I stopped in, in person. Repairs hadn't even begun. Was told they "need more time," and to "check in next week."Early December 2016: I called again, talked to a younger guy who said he is an "owner," who told me "they don't want to repair it." (Yes, that's a direct quote!!). I asked to speak to them, but they were away on another vacation.Mid-Late December 2016: I called again, was now told that yes it could be repaired but the price of the repair would be $400.00. Yes, you read that correctly too.Summary: I picked up the coat three months after dropping it off, I never received any update or contact from them, it was never touched, they didn't WANT to repair it, then I was given an outlandish cost for the repair nearly 10x the original estimate. Stay away from this place, the level of incompetence, laziness, and lack of any costumer service is beyond compare.
Very professional and competent. She saved the day for us when another shop had my daughter's wedding dress for over a month without touching it. Anna skillfully pinned the dress on the first visit. Second visit the dress fit perfectly, with only final hemming needed.