I've never written a review but after reading this one from gemsco79, I felt compelled to comment on the services I have received over the years I have been bring my Dyson vacuum to them. They were the closest Vacuum repair service listed by Dyson to do warranty work, unless I wanted to mail the vacuum to a Dyson Service Center. During my 5 yr warranty, they serviced it twice, and since then I have found them at their new location for routine maintenance of my vacuum and my daughter's. I have been so pleased with their services that I drive from Greenville, SC and have recommended them to friends and family who live closer and have Dyson's still under warranty. In my experience with employees, they have been courteous, never rude but I will admit they aren't overly friendly. BOTTOM LINE: They've always done an excellent job servicing our vacuums.