I have worked for S&H Homecare Services for several years now. Staff always professional and knowledgeable.
7300 Carmel Executive Park Dr Ste 100Charlotte, NC 28226
From Business: Short-Term And Ongoing Nursing, Rehabilitative, Therapeutic And Assistive Home Health Care Services For Adults Of All Ages. Bayada Specialty Practices Include Hom…
2515 The PlzCharlotte, NC 28205
This medical company is the more subpar healthcare estiablment. My claim was even escalated to there supervisor. After 3 weeks of attempting to get them to process my claim still wasnt successful. This company tried to blame my insurances. However after an three way conversation everything came to light quickly.. This untrustworthy establishment will pass the buck in a heart.. to attempt to have you do there job for them..
I have been using this company for years. I keep saying I am going to switch but I haven't. Now I will. They don't return your phone calls. They tell you they will work with the provider of C-Pap supplies to make them aware of any changes for you. They DO NOT! For months I have been receiving the wrong cushion for my C-Pap mask. And since they don't return phone calls, I can't get any assistance. I would STRONGLY advise you to use another provider for your equipment, supplies, etc.. I know I will. This is the last straw for me.
I took my Mother to this office because of problems she was having with her CPAP. The person who spoke with us was very unhelpful, uncaring and overall a poor representation of customer service. I really don't want to ever have to work with this individual again. I know there must be other placed in Charlotte that provide this equipment and I plan to search them out. I would not recommend this office to anyone.
Some students have had good experiences here I see from reading other reviews. I did not have that experience and in fact had the complete opposite. I would not refer anyone here.
Bad equipment and the office staff is awful! They have move their offices three times and their vans are dirty and lifts don't work right.
The professionalism that I expect in a DME compnay has been below poor. They do not return phone calls, causing the delieveries for my CHILD'S medical needs to be delayed which can be scary, deliveries coming a week out after being given by phone, and service guys calling me to service the equipment the day of and not accepting no as an answer after requesting that they at least give me 24 hours notice due to our family schedule. I am currently now on the 5th day of my phone call not being returned to order my equipment for my child which confirms my decision to change companies. They affect the life of the patient....to any MOTHER....please choose another agency.
Absolutely without a shadow of a doubt the worst company to deal with that I have ever dealt with. These people have absolutely no concept of customer service. There are so many other companies you can deal with, all you have to do is request it.
WORST SERVICE EVER!!!!There isn't enough character space to express my dissatisfaction with this company!Their service techs are rude. One proceeded to tell my 86-year-old father who is obviously not in the best of health if he's using oxygen, is legally blind and has dementia that it was "problematic" that he was asking questions about using the oxygen.In addition, they insist on visiting my father and leaving equipment WITHOUT notifying me beforehand. They will walk past the front desk staff at my Dad's Assisted Living facility and visit him without signing in or ensuring that he understands what's going on (which he doesn't).Their billing practices are less than ethical. In fact, that's usually how I discover the unauthorized visits. Funny how they don't forget to BILL me but can't notify me that they're visiting, and they have MASSIVE turnover.Completely unprofessional all the way around. STAY AWAY!!!!In fact, tell your physicians NOT to use them!!!
Mother was told she had to rent a nebulizer (Adult & Pediatric Specialist). After five months (and being billed $9.75 monthly), I called the billing office. The billing agent stated that the $9.75 went toward my her insurance deductible. After much discussion, I finally asked her what was being CHARGED to Medicare and AARP to result in the "deductible" being billed to her. So, according to the billing agent, Adult & Pediatric Specialist billed Medicare & AARP to the following amounts MONTHLY: $171 & 50.73 respectively. $221.73 x 5 Months = $1108.65 .... all for a $40 nebulizer. (Philips Respironics). The billing agent directed me to Adult & Pediatric Specialist in which I called and expressed how disturbed I was about the situation. She calmly and matter-of-factly stated that she would cancel it and pick it up on Thursday (which someone HAD to sign upon pick up or they would continue to bill her for it). This is just an example of a broken system..