they do not back warranty and then they treat you badly when you try and get what should be justly yours.
Sent a fuel injection pump there to be repaired 6 weeks ago and still have not received it back. They're "still" repairing it and have different excuses every time I call. I do not recommend you send them anything for repairs this is not a way to handle a business I'm extremely disappointed in their service.
The salesman need to explain and make it clear to all truckers or whoever buying parts that it is a manufacturer warranty and it will be 30 to 60 days before you can get another part, even if it has a year warranty on it. What Company or owner operator can or want their truck down for 30-60 days. And need to have better salesman with good attitudes when you go back for a refund. They just say that all part stores do the same thing. Will never purchase another part from them. Lied and would not put the manager on the phone or send him out front.
Scam! Scam! Scam! They send me ECM for Detroit 60 that doesn't work. I tried three different shop to reprogram (spend lot of money) and all of them claim ECM is bad. I call Charlotte Truck Parts and they play game with me and last guy (i think "Norman") that i spoke with hangup on me... I spend 750.00$ and i didn't ask for money back i ask for another ECM. I even offer additional 300.00$ , i tried to be nice...