We ordered our entire first floor hard wood in brazilian cherry 6 or 7 years ago and Alex did excellent customer service. I am a repeated loyal customer and go back to order my second floor and stairs few weeks back. The flooring was fine with no issues however the stairs were not Semi Glossed as we ordered. We find out today that the gloss is Water Based instead of Oil Based the way it should be. I am really upset the way Alex treated us being his loyal customers. He has been rude when i spoke to him. I will never ever RECOMMEND him to anyone any more. Small business grows with being loyal to customer NOT treat like you did to us.
They refused to accept return for tile ordered.Still new and boxed.It was found unattractive when received, but they will not take it back. I wouldn't ever purchase from them again. They obviously do not stand behind their product and have awful customer service. Avoid like the plague.
Really nice people but a little slow. They said they are just really busy. Not a big deal because we had a lot of time for our project. But they treat you real nice and have good customer service. We're just a small company but they did a real nice job.
Blue Toolbox did a fabulous job on the remodel of our master bath. His professionalism and personality are traits hard to find in most contractors. Prices were reasonable and the time line given was very realistic and he stuck to it which again are qualities hard to find in most contractors. He has a true talent with tile and we can't thank him enough for giving us the bathroom of our dreams.
Great Work and Craftsmanship!!!
Please learn from my experience and stay as far away from this company as you can. They are a scam operation. Aaron took my money, only delivered half the flooring, and is now on the run from the law.
Wonderful business ethic, Scott really stands behind his work. Scott cares more about customer satisfaction than just getting paid. My floor is wonderful again, very happy, great work. Carol from Monroe.
This company is great. They arrived on time and worked the entire time. When the color did not meet my expectations they sanded it all down and started over at no extra charge. I highly recommend Scott and his team.
Flooring Innovations was the Best! they had the best prices 1/2 of lowes home depot or empire. They came right to my house and sold me a great product at the best price highly recommended
They were great! I had a wonderful experience here. They made it easy for me to find the right tile for me which was good because remodeling my house was already very stressful and I didn't need the details to slow me down. They also have a huge selection to choose from, which I liked because I could find just what I wanted. They even made design drawings for me so I could get a better idea of what it would look like and so I could pick which design I liked best. The people were so nice and friendly too. Overall it was a very pleasant experience. I would definitely recommend them to everyone!