Total disappointment. Bought two pair because the sales lady assured me I could return them if I didn't like them. Today- rude and refused to exchange or return. Also, she had placed the wrong inserts in them even after prompted to look at my account. This was my favorite store and I will never go back and spread to all of my employees how poor the customer service is!
3429 Toringdon Way STE B112Charlotte, NC 28277
From Business: Expert Custom Screen Printing, Embroidery, Digital Printing, Transfers and Vinyl garment decorating. Free art design, 24-hour turnaround on in-stock items, hundre…
My wife buys her shoes here regularly and has bought several pairs, nice people, nice shoes. BUT I bought a new pair of men's Alegrias--brown oxfords (and a pair of boots for my wife for Christmas) and the first day I wore them. they scuffed on the toes--both sides. Whatever material (certainly not leather) they were made up just peeled up in 3 places. I brought them back and the nice ladies who work there said they had to talk to their manager (Travis? I forget) about it. They then called me and told me he said I just had to use shoe polish to fix it. They sounded embarrassed to have to tell me this.They knew, as I did, I assume, that it was a shoe defect and a layer of the material had peeled off. Shoe polish had no effect.They are just gathering dust in the garage now. I will go back to Birkenstocks.And my wife will buy her shoes in the future from Amazon or Zappos.Jeff R