Absolutely incredible experience. Dr Mumford and her team are thorough and very caring. The space is beautiful, they use technology I've never seen (in going to eye doctor for 20 years) and the products are amazing! I strongly recommend!!!
Was a one-time repeat customer. How to schedule appointment for 4:40 p.m. . Office is in the middle of Uptown Charlotte. I arrived at 4:44 p.m. And they would not see me, stating the doctor had already shut down and left. Stating there is no window to be late for the last patient. I was so upset and don't understand why when the lady scheduled my appointment and I told her that I get off at 4:30 she should have stated then that I may need to reschedule or try to leave earlier but she didn't!I will never return to this place or refer any anyone!! I think the incident was very rude unprofessional and inconsiderate of myself being a patient and I work in healthcare you don't treat people that way!
AVOID. Absolutely terrible service. The employee at the front desk apparently only speaks in grunts and hand gestures. If you go to browse the eye wear do NOT expect to be waited on - you will need to approach someone and you will be inconveniencing them by doing so. Further the optometrist is rude and equally inconvenienced by visitors. To top it off I was told that my appointment was for "Thursday" without being given a date and then treated to negative attitude and unwelcoming behavior when I appeared for my appointment on the wrong date due to their mistake. I recommend taking your business elsewhere.
Dr. MacIntyre and her office staff are simply phenomenal! My 11 year son was a new patient of theirs and everyone in the office was courteous, professional and very friendly. They also exceeded my expectations on wait time (which was less than 3 minutes) and cost. This is the best customer service I have had at a doctor's office in the past 10 years. Awesome!!!!
The doctors are really good and helpful. I had an unpleasant experience in dealing with my insurance details. But once they understood their mistake they were really thoughtful in rectifying their mistake and providing the necessary services
Very convenient in downtown Charlotte! Great office and friendly staff!
Dr. Smith is a wonderful, kind, conscientious doctor. She is thorough, yet ever aware of your comfort level. She takes the time to explain the procedures, and to answer any questions you might have. Thank you, Dr. Smith, for all that you do to care for your patients.
I went there for an eye exam and a contacts fitting and the doctor went very impatient when I questioned about the bill that the front desk people did for me as an estimate. The doctor insisted on charging me for a premium fitting instead of a standard one, which is cheaper. When I asked why I should do a premium fitting instead of the standard fitting the doctor said because I chose the regular contact lenses not the colored ones. And he does premium fitting for all those who take regular lenses, which doesn't make sense to me. After I asked some questions about that, the doctor became very rude and he said your time is up I have other patients. So I walked away and found another doctor for my exam and fitting. They only charged me the standard fitting and everything went well.
Great service, polite staff. I had an eye injury and it was with great care they took care of me even through the weekend. I highly suggest these eye doctors.
Worst Place to go for an eye test. Doctors mentioned in the web site are never seen there. Folks who consult for lenses promise a lot , but when u get your glasses it would be completely different from what we ordered. Consultants would come with an excuse that they were not aware of the rules ... ( they sit there and are not aware of the rules P-( ) .... three months it took for them to get the right glasses for me. Trust me never go there