ABSOLUTELY THE WORST EXPERIENCE EVER!!! DO NOT TAKE YOUR DEVICES THERE. I needed some devices fixed in November. I took a sample tablet to them with a part to be evaluated. Their lead tech told me the exact part to buy to replace the tablet glass which was not broken but heavily scratched. I had 9 of these tablets so after confirming the exact parts needed for the repair spent 9*$25 buying the frames and glass for them to do the repairs. I brought them the 9 tablets and replacement glass and 2 phones to be fixed just before Thanksgiving. I was told by the lead technician that the 2 phones would be finished the next day and the tablets the following week. I waited a week and called the store to pick up my devices. For several consecutive days the phone rang and either nobody answered or when they did, they put me on hold for 5-10 minutes at a time and then hung up. Finally after 2 weeks of this I called the other local store in order to get in touch with the owner which they did. The owner Laine assured me that all would be taken care of and the store manager would call me. When the manager did call he explained to me that he was having "personal issues" and had not even started on any of the devices. He then assured me they would be completed in the next week. After a week I received no call. I finally had to call the owner again at which time I was told the parts I purchased on their recommendation were not going to work and that their solution was to take the "profit" out of the deal and let them buy the parts they needed to do the repairs. I was told they would be finished no later than 12.27.15. After calling on that day and several days after I finally got the owner on the phone again telling him it was now 2016 and I still had no devices. At this he told me that of all the tablets only 2 were fixed and he could do nothing with the rest nor would he reimburse me for the parts they instructed me to buy. The 2 phones that were to be done in 1 day were still not done either. When I finally brought everything home, 1 tablet had lines through the screen that were not there before. After nearly 2 months of lies and unprofessional behavior I have 1 repaired tablet, 1 that was broken by them, and I'm out $225 on items they instructed me to buy for the repair. Unreal.
4404 Stuart Andrew BlvdCharlotte, NC 28217
From Business: Transfer the day-to-day management of your network and print operations over to us, so you can focus on business growth and critical objectives. Our Managed Netwo…
8515 Crown Crescent CtCharlotte, NC 28227
From Business: Applied Data Technologies employs trained professionals who bring value and expertise to our installation and support services, which complement our extensive pro…
4201 Murrayhill RdCharlotte, NC 28209
From Business: We've been proudly serving Charlotte and the surrounding areas with professional electrical services since 1972. We specialize in commercial and residential custo…
Beware if this man! Horrible customer service and dishonest!
I have done business with them for a couple of years and have great customer service with them. I highly recommend them. I gave them five stars.
This place is horrible. Went there and was told one price by the guy at the service repair desk then told another when I picked up my laptop. He obviously doesnt know what to say so says whatever to get the customer to drop off and then if you decline the repair which they presume you wont they charge you more than he stated in the beginning. Never will go back nor refer to anyone unless you want your money taken for nothing.
This is the best computer company i have ever dealt with. The techs are very skilled and knowledgeable. The laptop tech, Derek is a Laptop "GURU" with the "Midas" touch! He was able to get me up and going FAST when 3 other places said the repair couldn't be done. As far as I'm concerned this is the best computer store around. I highly recommend them to anyone with a computer problem or are looking for a affordable computer.
Incredible service, efficient technicians, and daily deals that keep my family coming back. These guys know their stuff. Whenever my family and I visit, we feel so informed about the products we are interested in or about our service repair. Their customer service is outstanding.
Great service! Helped me out with a problem right away, even fixed two addition problems I had for free after the repair was complete.
A+ Technical Service. Highly Recommended
The work that they did on repairing my computer was awesome. I had no problems with it since then and they ordered my parts much cheaper than I could of found them for on my own. Only thing was that the service took a day longer but I can honestly still refer friends to them.
I have purchased several computers from this business, both personal and for business. Customer service has always been excellent and service has been prompt. I would use these guys again.