Charlotte, NC Suddenlink

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Helpful Reviews 
Chris C. rated

My daughter went in to get her phone, that was eight days old, replaced because it was not working. Was given terrible customer service and told to go to the Apple Store. Guy working there simply didn’t want to deal with her.

Audrey S. rated

I cancelled my service and was told that they would credit my account back after they took a payment that was not due. It was not done, instead they are issuing me a check that will take 3 to 4 weeks. They got to use my money and collect interest on it and I have to wait after they told me it would be put back on the same card that it was taken out of within 5 to 9 days. They are a bunch of lairs.

Nasreen S. rated

I was very disappointed of the costumer services this location offer, a group of unprofessional personal running this store with no clue or skills of costumer services or basic skills of selling.

Frontier Communications
rheannongraham rated

Terrible! Had two in shows within a week! Supervisor failed to call me back as he stated he would do. Paid them a deposit and they can't even get here to install!!!!! Still no internet! Terrible to say the least!!!!

petmom2006 rated

I give the techs that actually come out 5 stars, with that being said every single time I have an issue they say they are sending out a tech then 2 to 6 hours later I get a call from India or where ever they have out sourced their tech support an they are useless, this last time I just told the guy to send the tech, he continued to try to argue with me. Finally I told him send the tech or disconnect my service and I hung up.

Frontier Communications
Brenda W. rated

Another terrible day trying to get the Internet working. After the regular hour call with a representative trying to insist on the need for a service call, one is scheduled. Five days later when I called concerning the time of the arrival of the technicians, I am told that everything is pending and they will arrive one day. POOR SERVICE, INTERRUPTED SERVICE, PAYING FOR MORE SERVICE THAN OUR AREA PROVIDES.

Frontier Communications
Gloria S. rated

Absolutely the WORST telephone service in the world. Frontier has kept my billing information incorrect and refused to change it even after I provided them with proof of payment. Customer service is a joke. They don't seem to know how to correct anything and some of them are rude. My land line no longer works. I have done more online chats than I can count with no results. I am keeping my 10-year-old granddaughter while my son, who has full custody, works. My granddaughter has epilepsy. One day while she was here, she had a grand mal seizure. I glanced at the clock when it began because after five minutes, you are supposed to call 911. The seizure lasted six minutes and I had no way to call her father or 911. I am looking for another telephone service provider, of course, but that is a real headache for me because I live in a small mountain town where not much is available. DO NOT use Frontier!

Erik K. rated


Mitchell B. rated

My wife and I drove an hour to this device support center because her Samsung Galaxy Note 4 was operating very slowly. The most experienced staff at our local AT&T store told us that this phone clearly was not working properly and would have to be warrantied. Deadra, who works at the Providence Rd. Device Support Center, was not helpful at all and seemed to enjoy making us upset. She knew next to nothing about smartphones. Deadra spoke to us in a sarcastic and condescending way throughout our visit. When we asked for a manager, Deadra told us that she was the manager for that day. We were appalled at Deadra's poor attitude and terrible customer service. I would rate this business as zero stars if possible. We wasted the better part of a day getting nowhere with the new phone AT&T had sold us and having the worst customer experience of our lives.