Looking at other’s reviews, I should have Dr. Hayes...but I don’t. Dr is exceptionally disinterested, memorizes a paragraph’s worth of “best practices” for condition and repeats it verbatim on every visit—bedside manner is less than the chair in the room, at least the chair is supportive. (However, the assistant / documentor is consistently 5 Stars).Desk had 5-6 persons but none seemed interested in being there, and patients were literally just another number.YET the new sign-in sheet and documentation / HIPPA/Financial acknowledgement information is all digitized and can be done on a Tablet now (5 stars!) UNFORTUNATELY, they’ve mounted the single screen in the Entry way on the Wall and contained no less than 8 pages to read and sign while others stood in a line behind you! (1/2 Star!)ASK for the portable tablet at the desk or a paper & clipboard so you can complete while you’re sitting. HOW COUNTERINTUITIVE IS IT TO MAKE PATIENTS WHO ARE IN PAIN STAND IN THE HALLWAY TO COMPLETE YOUR OFFICE’s FORMS ON A TABLET HUNG ON THE WALL & STANDING IN LINE?!?Go purchase 6 generic imported tablets for $15-$25 and hand them to your poor painful patients to complete the 8 or more pages of digital paperwork so they can sit down?? Unless you are also planning to remove the waiting room chairs, too?Maybe some of the patients who wrote the glowing reviews of Dr Hayes can discuss this with him on their next visit. (I have been seeing Carolina Bone & Joint Medical Group since 1991...I don’t write reviews lightly, if ever).
14135 Ballantyne Corporate Pl Ste 100Charlotte, NC 28277
From Business: Carolina Neurosurgery & Spine Associates, established in 1940, is one of the oldest and largest neurosurgical practices in the United States. It has more than 15 …
One particular member of staff was extremely rude and unprofessional at the Pineville, NC office. My information was coded wrong on my receipt. I simply wanted it corrected. She became combative and refused to give her name. She then snatched my receipt out of my hand and I told her to give it back and that she was rude. I asked her for her name but she refused to give it to me. She then closed the glass window in my face while I was sill talking. I never once raised my voice but she refused and was unequipped to answer any of my legitimate questions. I awaited queitly in shock of paying a practice to receive bad treatment. She came back with a card in hand that had the name Paula Myers and slammed the door in my face and was to asked to leave or the police would be called. Still baffolded by the whole experience I left after being humiliated. I looked up the number myself to call Paula Myers ,who works at the other location, she simply advised it would go in her file in which she seemed unbothered.. Still again baffolded and at this point in tears . My appointment was at 11:30 originally,which I was there on time, only to be seen at about 12:30. This was the worst experience that I have ever had of any kind. I wouldn't recommend going here at all. As far as the doctor, I was seen by Dr. Porter, he saw me for less than 5 minutes and rushed me on my merry way. He could have cared less not giving me a chance to ask or say anything. Also they are unorganized because they did not have any of the medical information of the doctor that gave the referral me prior to my visi which it was sent. I would not recommend this practice to anyone. It deserves less than one star.
Go to Presbyterian. This group is huge and if you are at CMC you only see residence, a surgeon shows up for surgery but you deal with residence only. Then it is impossible to call anyone to get any help after surgery. Long wait time to schedule surgery. Find another group!!!! We have had a terrible time with them for a year!
This facility was very nice. Dr Hayes is a great doctor and his staff were all very friendly and helpful.
Very good doctor much better off because of him.
Straight to the point,you know where you stand.
I am very pleased with the results of my surgery Dr. Hayes and his staff are very professional.
Very caring and attentive to me bed side maners second to none staff as well very proffesonial.
I am completely satisfied with my knee surgery.
Really good doctor,really like him,!