If I could rate this salon with a negative star, I would. The first time I went to this salon was for keratin smoothing treatment and color. After four hours at the salon, I went home and my grey roots were still showing. I had to return and have my hair “fixed.” Assuming this was an isolated experience(apparently I had not read the reviews on this and other sites), I decided to go back and try Salon M2 again. My appointment was for the kerasilk smoothing treatment and color. The keratin was done incorrectly and my hair turned orange!!! The stylist saw how upset I was and promised to fix my hair within the next two days because I had two events to attend. For that reason, I paid under the guise that my hair would be fixed. I called the following day (3x) and was told the manager would call me back. I called again the next day, a Saturday and no one even answered the phone. Being that no one called me back and were clearly dodging my calls, I disputed the charge on my credit card. A month later, I received a phone call from the owner, Michele, asking why I disputed the charge. She was rude and told me that the manager, Angela, was unable to call me sooner because she was “going away for her birthday.” Awfully run business!! Save your time and $$ and go somewhere else!
Wonderful experience! Very quick and kind! Got exactly what I requested and atmosphere as well as customer service was wonderful!
Ms Sarah and her team was awesome! Ms Sarah did a great job and I would recommend heror her team especially Adele anytime! Thank u Ms Sarah
She is RUDE!!! She will argue with you about how you want your hair and she takes NUMEROUS breaks!!! Her salon is FILTHY!!! I requested my yarn braids be bra strap length and she kept trying to do them shorter, I can only guess she was lazy and didn't want to take the time to do them... it's wwaaayyyy to many options to have to deal with her attitude... Do yourself a favor and spend your money somewhere else.
This was the worst experience that I've had getting my hair done. I went to get kinky twists and the sign outside had a price, when I went inside they quoted a different price. I said thank you and was leaving and the male said something to the woman laying on the couch ����As I reached the door she said come sit in that chair!! Okkk... she starts my hair and gets a blow dryer and rakes it through my hair like she's ����. She starts the twists and it feels loose. Another woman came to assist and they were extremely tight. As other customers came in they left me sitting there! Needless to say I arrived at 12 and left at 530. The woman that initially started my hair just walks away leaving the other lady to try and fix the mess she created in my hair. The woman called her several times to come back and she ignores her! I notified the lady that my twists in the back were loose and she tried to tell me they weren't! She then called the lady again several times ( whom at this point just seems uninterested) Long story short, I've gotten this style several times prior to this experience and this is the worst I've ever seen!!! I mean to take people's money and you have no idea how to do hair! I am appalled that this "business is still open!! I would never recommend this place and I definitely would never go back!!! And to add it's been two days and my twists are coming out!!! ��������
I have gotten my hair done at Elom's several times. When I got box braids, it pulled my edges out so I had to take the top half out after a month to save whatever edges I had left and get cornrows. Elom's never honors appointments. I had an appointment at 1 and when I arrived she had just sat a new customer in her chair and was preparing to crochet. I had to wait over a hour. This has happened on several occasions and is extremely Unprofessional. They also do not honor the sale prices posted outside of the building. If you request your hair done at that price, they will respond by saying the posters are 3 years old. In most cases, the hair looks good but appointments are set for a reason and should be upheld.
My experience with Deborah and her staff was very good. I got micro braids and I love them. I got a lot of compliments on my hair. I recommend this hair braiding shop to all.
The owner (Daba) made such a fuss about redoing the top of my braids because they were too heavy, the braids were smaller in the back of my head and the front was large, couldn't even lay my head down . I asked nicely about redoing the top and she Asked me to PAY AGAIN after I paid them $180 . Made such a big deal about the whole situation instead of correcting for FREE and move on, I actually would've gave them another chance. Debating back and forth about how much hair they normally use etc.. Repeatedly, told her my hair is extremely heavy at the top of my head and not the back of my head. Just rude. Told me to come to the shop at 4pm and she would help me. Different tone when I got there. Simple correction leaded up to me paying way more for box braids. BOX BRAIDS total= $200
I WOULD NEVER GO BACK HERE EVER!!!! I got faux locs Thursday and they burnt the ends. Well I took them down last night for numerous reasons my scalp being swollen is one of them (too tight) but after getting them out not only was my hair cut but BURNT!!!!! I called and she said that's impossible and didn't care! NEVER AGAIN CUSTOMER SERVICE IS DEFINITELY NOT IN THEIR VOCABULARY
Don't bother wasting your time at this place. Diana (very racist) is the worst hair dresser ever, lacks customer service and you can tell that cutting hair is not her thing. Absolutely unprofessional and just can't be bothered. I had to ask her numerous times to fix my hair and she just couldn't be bothered, after coming home I still had uneven length of hair and was not properly blended. I used to be a regular customer until I had an encounter with her. I made a formal complaint with Great Clips but no one followed up. I will no longer go to Great Clips after this experience. Will also make sure my friends and family don't bother going here.