A referral from a local regular customer spurred the contact. A phone reservation with the company was agreed upon for a specific amount. We called back when we needed to add one more passenger to the ride. The rep said there was no problem and the rate would be the same...$478.Fast forward: Plane landed in Charlotte and a quick call said the car would arrive shortly. Very true....the driver arrived within 15 minutes of landing. All seemed well. Our party found the driver exactly where he said he would be and as we loaded everyone into the car with luggage loaded, one of our patty who made the reservation in our group confirmed our rate with the driver before we left. Welll, what do you know?!? Isaac, the driver, then told us the cost would be $150 per person. Absolutely not, we said. The quote was for one price and then changed after we were in the vehicle. Not only is this poor business practice, it is morally wrong to take advantage of people.Rider, beware of this company. We had received a good review, yet our experience was FAR from it.Shame on you, Isaac.
The owner and his staff were very helpful in my situation. I needed to ship three large boxes to a new business location. However my plans changed and I needed the boxes back. I was very thankful to have Mail & Copy Express step in and take charge. At times like this the large shipper seem like talking to the government because I was getting no response or just mistakes and incompetence. Thank you again guys.
Poor customer service! Per their voicemail they were still open for another hour. I called repeatedly to ask a simple question about printing something for an important meeting the next morning. But since they would not answer and I know they were open, they failed to help to get my printing done at an important time. I only needed 3 pages! I would never COUNT ON THEM FOR ANYTHING!!!!
Used these guys once, extremely poor customer service, slow processing, unprofessional conduct. Will never use them again. Stay away...