They treat their older parents like dogs. This is the worst nursing home in Charlotte
This assisted living is sad.Since they got a new director this year, Mark Kane, it has all gone down hill. It's no longer a loving cozy home anymore. Management has made things very sterile and it feels like you are at a "one size fits all" medical facility. It's such a shame for the current residents and the CNAs and Med Techs that are working to keep up with the demands of management. Five Star needs to find a new director fast.
Upon first moving in we would have rated this place 5 stars, but apparently after they get your money, they begin to care less and less. Also they have gotten a new management team that really seem to be in the wrong business. People in this field should be loving, understanding and kind. Also, the sales woman will be very convincing. She was the one we were so disappointed with. She really seemed to care for us, and when things were drawing to an end, wouldn't even look at us. I would NOT recommend this retirement community.