The best place to go I have been seeing them for the last 15 years excellent service love their staff will recommend this place to everyone !!!
Looking at other’s reviews, I should have Dr. Hayes...but I don’t. Dr is exceptionally disinterested, memorizes a paragraph’s worth of “best practices” for condition and repeats it verbatim on every visit—bedside manner is less than the chair in the room, at least the chair is supportive. (However, the assistant / documentor is consistently 5 Stars).Desk had 5-6 persons but none seemed interested in being there, and patients were literally just another number.YET the new sign-in sheet and documentation / HIPPA/Financial acknowledgement information is all digitized and can be done on a Tablet now (5 stars!) UNFORTUNATELY, they’ve mounted the single screen in the Entry way on the Wall and contained no less than 8 pages to read and sign while others stood in a line behind you! (1/2 Star!)ASK for the portable tablet at the desk or a paper & clipboard so you can complete while you’re sitting. HOW COUNTERINTUITIVE IS IT TO MAKE PATIENTS WHO ARE IN PAIN STAND IN THE HALLWAY TO COMPLETE YOUR OFFICE’s FORMS ON A TABLET HUNG ON THE WALL & STANDING IN LINE?!?Go purchase 6 generic imported tablets for $15-$25 and hand them to your poor painful patients to complete the 8 or more pages of digital paperwork so they can sit down?? Unless you are also planning to remove the waiting room chairs, too?Maybe some of the patients who wrote the glowing reviews of Dr Hayes can discuss this with him on their next visit. (I have been seeing Carolina Bone & Joint Medical Group since 1991...I don’t write reviews lightly, if ever).
These folks refuse to provide billing necessary for insurance to process payment. I have requested billing and medical information for my personal visits for several months and it has not been provided and they have not been compensated. Further, when I called, once I was told that they were " having lunch" and I would need to call later! They were very rude! So, I expect they will continue to refuse to provide necessary information for payment until they refer the bills to outside collection for recovery? Very unprofessional!
Save yourself headache and avoid this location! "Nurse" Shelby is so rude and disrespectful! Office Manager doesn't even return calls on patient complains!
This facility was very nice. Dr Hayes is a great doctor and his staff were all very friendly and helpful.
Very good doctor much better off because of him.
Straight to the point,you know where you stand.
I am very pleased with the results of my surgery Dr. Hayes and his staff are very professional.
Very caring and attentive to me bed side maners second to none staff as well very proffesonial.
I am completely satisfied with my knee surgery.