Response to Scott C.Building a pool for Scott & Michelle Guice was no cakewalk for Pool by Design either. A hard, stressful process.I offered more than once to cancel the contract & let him have someone else complete the job but they refused & I was obliged to complete all I had committed to. I am still not paid in full. Any money collection for progressive payments was difficult with this customer. We contracted to remove & replace a pool already at the house. Mr. & Mrs. Guice were not happy with the company that originally built their pool. That company would no longer talk to the Guices & after they were threatened with a law suit from the Guices it became confrontational.Eventually, Mr. Guice got involved with the county building department. My job was stopped by the county, I had a small compliance issue which I resolved. The county reviewed all the Guices property, There were multiply serious infractions ( none of which we were in any way involved in ) it cost Mr. Guice a small fortune to bring his house & dock up to required standards. This, in my opinion, is the true reason that Mr Guice is so upset. He had a plane that backfired. I do not believe Mr & Mrs. Guice ever intended to fulfill their part of our mutual written contract by paying us.However, Mr Guice has a beautiful pool with travertine decks, hot tub with waterfall, & approved by the county for all standards & codes. We managed to create an absolutely stunning work of art for our customer to enjoy for a lifetime only to not be paid in the end. If this isn’t a testament to our patience, quality, and perseverance to do the job ‘right’, I don’t know what is. I have not heard from him in over a year for any warranty so the pool is operating well. The pool is an asset to his property.