If I could give zero stars I absolutely would. I am a pregnant Medicaid patient. I called several weeks ago to set an appointment (making sure they were taking new Medicaid patients) and the appointment was set only for another nurse to call me back leaving me a voicemail that they wouldn't accept me. I called for weeks looking for another doctor and my search brought me to Dr. Kelley Rouse which I wasn't aware was apart of this Northcross practice. I called making sure that she accepted Medicaid and had room for a new patient. The nurse said they did but that I had to change my Medicaid so they could cover me. I spent over an hour on the phone with Medicaid changing over to pregnancy Medicaid only to get a call back from another nurse at the practice telling me that I was told by mistake that I didn't have to change the Medicaid. So another hour plus was spent calling Medicaid fixing the mistake. I received an appointment from the practice set a week out. Today was one of my hardest days to get out of bed with how sick I have been during this pregnancy. I got my two children together and we go in to the practice and was met with a unfriendly receptionist by the name of Whitman whom barely even looked at me. She told me I had cancelled my appointment which I most certainly did not. After clicking around for ten minutes she tells me that them giving me an appointment was a mistake as they have no room for any more Medicaid patients. I was dragged around for weeks by these unprofessional people. Weeks I could have spent finding someone else to take care of my unborn child and myself. I am completely discouraged and would suggest to any expecting mother reading this not to even call these people.
I see doctor Stephen Moore and always can rely on his diagnosis and professional opinion. One time I needed a minor surgery that he performed well w…
5933 Blakeney Park DrCharlotte, NC 28277
From Business: Carmel Obstetrics and Gynecology provides medical care and treatment services in the area of women s health to the communities of Blakeney, N.C., and surrounding …
Called to get a refill of birthcontrol before my appt in one month and they wouldn't refill it cause it has been a year, so I was off the pills for 1 month. Then when I actually had an appt they went ahead and tested me for stds knew I didn't have anything cause I had been tested and have been with the same person. Got a call two days later at 8:10 am. I called backed at 8:15 am. Didn't hear from them by lunch, so I called back, then called back again at 4:30. Lady on phone promised they would call back by 5:15 since I was worried. Didn't hear back so next day I called at lunch time. They told me I'd get a call in 5 min... I didn't! So called back at 4 and said to put my message under priority. Then I got a call within 4 min. Lady told me I had clamydia. I freaked out cause I had just been tested somewhere else and was negative. After testing "positive" I made my boyfriend get tested he was negative. Called obgyn back and they said it could have been a false positive, or miss labeled!!!! Then when I went to go pick up my Rx the pharmacist said he thought they sent the wrong dose so he called them, and sure enough they didn't prescribe a strong enough dose the nurse said it was her mistake. Never going back. Tons of little mistakes turned into a horrible visit and experience.
I see doctor Stephen Moore and always can rely on his diagnosis and professional opinion. One time I needed a minor surgery that he performed well with no much recovery or side effects. I am very lucky I found this clinic and Dr. Moore.
I have been a patient for over 8-years and trust Dr. Paige and Dr. Cannon. They are the best and make my visits at ease.
Called and made appt. for my daughter school vaccines. I made this appt 2 wks in advance. Arrived at appt. she was not on the schedual anywhere!! Yes they could wk her in at a time 2 1/2 hrs later, but what will I do for 2 1/2 hrs? Asked to speak to manager( waited about 7-10 min for this) Dr. Evers came up to window and I explained the situation to her but neither she or any of the doctors could not see her at the time I made the appt. for. I was told by her that they have to accomadate their pts, I said exactly, is my daughter not a pt?? Shame on them!! I guess Novant healthcare has us where they want us huh!!!
I always received top care! I've been a patient for about 8 years and will be an established patient for many years to come dr. Freeman is my doctor and I'm glad to have such a professional and wonderful experience every time I go.
I wish I had seen the reviews before making an appointment at this place. I made the urgent appointment through their appointment system that handles all locations. I specifically requested the Arboretum location and made the appointment. Just to make sure there were no problems, I asked for the office number to confirm the appointment which I did. When I showed up the doctor was at another office in downtown Charlotte and even though they made this mistake (twice) they would not squeeze me in with any of the other doctors there. I was left to go back home and start over to find an appointment with another ob/gyn.
I've been going to this practice over six years. I absolutely love all the doctors there! They are all very personable, knowledgeable and consistent. I never seem to have to wait too long and they never seem to rush me.
I second the review of Susannah H. WORST doctor I have ever been to. Was supposed to have a prescription filled a week ago and it was never done. Nurse told me that the prescription didn't even exist. I called every 3 hours about it today. It got to the point where I was about to go to a different doctor just to get the same prescription refilled! Eventually they caved in after a long winded yell from yours truly. I have spent the majority of my Monday essentially pestering them to do their job...aka make a simple phone call to the pharmacy. Not to mention how callous everyone is there! I could go on and on, but you get the point. Find another OBGYN unless you want to be frustrated.
I will never go anywhere but to Dr Morris. The best doctor. I highly recommend them, he truly cares about you and your needs.