VCA Stoney Creek Animal Hospital
626 W Mallard Creek Church Rd, Charlotte, NC 28262
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This has to be the most unprofessional establishment I have ever had the most unfortunate experience in. I took my family dog here as she was not feeling well and had a sore on her paw. After a few visits and an ungodly amount of money spent to try and help her the misdiagnosis her every time I went in. They are extremely unprofessional and there sad vetinary staff is sadly out shined by their horrendous customer service. Instead of listing to me explain the situation with my pet which I consider a very important part of my family the reseptionest thought it was best to talk over me and consistently disrespect me and my pets needs. I absolutely despise this establishment and I hope that no one visits this place again and put their loved animals in this hell hole. i urge stronly that be wary of this place and that you never go here.
Took my puppy there for the first time this week. Horrible! I will not be going back! This place only wants to sell you over priced expensive products and/or services, the doctor felt like a car salesman. She was snotty and demeaning because I had administered my own vaccines at home in addition to wanting to wait until my dogs first heat cycle before spaying (I grew up breeding dogs this is very standard). The front desk pushed their dog care on me (which i stated several times I was not interested). I 150% agree with the other recent comments, this place only wants your money. There are many different vet offices out there, don't choose this one unless you don't mind flushing money down the toilet.
I took my moms dog here for many years after she became ill and could no longer drive. They never addressed his skin issues, pushed for the same tests over and over and it was rare to try to walk out of there withou. A 300 dollar estimate. It didn't matter that my mom was on a fixed income. They would make you feel like a horrible pet parent if you couldn't pony up the cash. I never liked the way my mom was treated. Found a new private vet who is amazing..
I take my cats to get groomed here and Kathy does an amazing job! The front desk staff and the guys in the back are always very friendly and helpful. This place is awesome. Prices wise I think its average, its a lot less than Petsmart & Petco. I wouldn't take my girls any where else!
03/28/2012Provided by Citysearch -
Norman (my new 1.5 year old Jack Russell rescue) and I had our first visit to Stoney Creek yesterday and had a wonderful experience! So happy a neighbor recommended them to me. Everyone was so nice and took their time to answer all my questions (reception, nurse, vet, check out). So thankful to have found such a great vet so quickly! Also, I know people are always concerned with pricing at a vet. But they gave me the option to order my meds online and offered to bring me their price sheet of the flea/tick and heartworm meds instead of just tacking them onto my bill at the end and letting me be surprised with total! They gave Norm treats and the nurse soothed him while the vet was doing the examination. They truly care about animals!
11/04/2011Provided by Citysearch -
After years of no issues with this Vet, I took my family dog there late yesterday afternoon, who had been it by a car.
I was told right off the bat that regardless of his condition that nothing other than xrays could be done until the next day.
I waited for the first round of xrays, when they told me a second was needed I asked them to call me as soon as they had the results and attempted to go ahead and pay for the xrays and the triage. I was informed that it wouldn't be necessary at that time.
A little while later I recieved a call. I was told that our pet required nearly $1300 in services. When I told her that I needed some time to consider such a large expense and that I'd call her first thing in the morning, she replied that she needed an answer ""NOW"".
Even though nothing whatsoever could be done prior to the next AFTERNOON, i was curious as to why I couldn't consult with my family and give a decission in the morning.
She became very RUDE and pushy. I explained to her that I had my 5 year old in the car with me and could not discuss the matter at that time. She did not care and continued to try to ""Hard Sale"" me by forcing an immediate answer.
I have no clue what has happened to this once stellar clinc, but I wouldn't truck these clowns to flush a gold fish for me anymore. And would advise everyone to steer well clear of them, especially if you have young children, and thier emotions envolved. Because they DO NOT CARE!!
04/19/2011Provided by Citysearch -
I've been taking my Maltepoo to Stoney Creek for Vet services and Puppy Daycare for a year now and I can't imagine taking him anywhere else. From the first tour - I was hooked. The facilities are clean and well-maintained. The front desk staff, vet techs, doctors and even the groomer have consistently provided my best buddy with loving care. Whenever he's boarded there, I know he's being well cared for and my mind is always at ease. I take my responsibility as pet owner, very seriously and with Stoney Creek - I know I'm providing my dog with the best.
06/07/2010Provided by Citysearch -
I have been bringing my 12 year old Sheltie to Stoney Creek since 1998 when it was in the Newell community. He has been through many diagnoses but each time he received the very best care by doctors, lab technicians, kennel staff and the wonderful friendly ,smiling faces as you walk in the door.
We truly feel like family when we are there and I know that Murphy feels loved as well. I could not ask for a better family of care then the folks at Stoney Creek. I would never go anywhere else!!!
05/25/2010Provided by Citysearch -
I have been bringing my dog to Stoney Creek Animal Hospital for almost two years now. My dog just loves going to the vet and getting all the love and attention that he gets as soon as he walks through the door from the receptionist, the technicians, the doctors and other staff members. My dog became very ill with stomach problems and I had to rush to Stoney Creek right before closing and My dog and I still received the same care as if it was 12 in the afternoon and not 6 p.m. need less to say, my dog made a speedy recovery and I owe it completely to the staff and doctors at Stoney Creek!
We found 2 one year old mixed poodles. We took them to Dr. Beldegreen at Stoney Creek Animal Hospital and found Dr. Beldegreen to be technically thorough, very understanding of our concerns for our pets, and extremely conscientious regarding the cost of care. His staff is very careful to make sure you understand the cost of all procedures up front. We believe we've found the very best medical care in the region. We love the fact that Stoney Creek offers Doggie Day Care, and boarding in addition to the complete vet care for our dogs. His staff is very knowledgeable and all the other doctors on staff are just as thorough and conscientious as Dr. Beldegreen. You can't go wrong trusting you pet to Stoney Creek Animal Hospital.
We moved to the Charlotte area from Dallas and we were used to vet care that was both leading edge and loving. Friends and colleagues suggested several different vets but we couldn't find someone who we felt was top notch. When we asked ""who is the very best in the Charlotte area"", we repeatedly heard that Dr Rick Beldegreen and his staff were it. Dr Beldegreen has treated all of our beloved cats and dogs over the past 15 years and he and his staff are the only ones we trust with our four legged friends. In fact, we drive over an hour to reach Stoney Creek Animal Hospital because they're worth it!
07/10/2009Provided by Citysearch -
I have been so happy taking my 4-legged family member to SCAH. From the time I walk in the door till we leave there is a pleasant, friendly, helpful atmosphere. It is obvious that the employees (ALL of them) love what they do. The hospital is always clean. They are willing to take you on a tour without an appointment. That says a lot to me. It means they are not hiding anything. The doctors/techs are always so helpful in explaining to me what the problems are with my pet and they take the time necessary for treatment/checkups. They kept me informed on a daily basis when my pet was admitted for a long period of time. The kennel staff is always pleasant and it is obvious they love the animals. The groomers take their time to listen to how you want your pet groomed and they GET IT RIGHT!!!! I just love this place and would recommend it to anyone within the Charlotte area. It is well worth the drive if you do not live close by.
01/14/2009Provided by Citysearch -
I had very bad experience with this hospital over my Christmas break.My dog was sick and I was visiting family..Not familiar with the area and needing to get my dog checked out I called this animal hospital to be put on hold and treated like (no pun intended) dog crap!!The receptionist was more concerned telling me her position or job title than helping get my dog treated!!
I would definetly not reccommend!!
My dog attends the day care two days a week, she loves it. The front desk staff is exceptional and they know everyone by name. The vets are great and are great with my dog who is in there several times a year for gastroenteritis issues. The vets personally call you at home to check on the status of your dog, they don't leave it to an assistant to make the calls and I like that kind of service.
While slightly higher in cost for services, I just don't think you can put a price on exceptional service.
I have recommended this clinic to many people in the Charlotte area.
04/04/2007Provided by Citysearch -
I can not comment on the previous person?s experiences, However, I can comment on my own. I have been a customer of Stoney Creek for five plus years now. I have three dogs and a cat that all have been to Stoney Creek. I am a member of ABKA, an animal rehabilitator and I have a vast experience with non-profit animal groups. My pets have seen Dr. Habel, Dr. Long and Dr. Beldegreen. I would recommend any of these fine doctors to anyone who cares about their pet?s health. True, Beldegreen is a bit ?matter of fact? - if you want more warm and fuzzy see Long or Habel. Personally, I am more concerned about the knowledgebase of my vet and the care given to my animals than the vet?s personality. They care when it counts and that?s what matters - I speak from experience on this. I know with Stoney Creek, I am getting a level of service that meets my expectation (which is high). The facility is clean and well organized. Most of the front desk staff is great, there have been one or two that were not up to my standards, but you will find this at any office. I do not board my animals there so I can not comment on the boarding services. As far as cost? They are a bit on the high side ? if you are looking for a bargain, bring you vet to the Petsmart clinic and get what you pay for. Otherwise, Stoney Creek?s fees are in line with the service and expertise you receive.
03/15/2007Provided by Citysearch -
I would not recommend Stoney Creek to anyone who truly cares about their pets. First of they are the most expensive in area which was not a big deal to me but the staff especially front desk is very rude and not helpful in any way. Dr. Beldegreen may be knowledgable in vet medicine and very good but he has no bedside manner whatsoever. He was rude as well and very arrogant. I will never return there and again the office is nice on the outside but beware they are not a good vet to go to. Staff very lazy up front and not professional looking.