The TV Shop, LLC.
3501-D South Tryon Street, Charlotte, NC 28217
BE AWARE! This TV SHOP is not in the Lake Norman area at all. They say they are in the yellow pages, but they actually take your television to Kings Mountain!
The TV Shop had our 50 inch Samsung television in their shop 3 times, and did not fix the existing problem.
I called and talked to Brad, the owner, requesting my $250 be returned to me because he did not repair my television. He told me that he would have to look up my bill, and he would call me back.
I waited 2 days, from August 3 until August 5, and Brad did not return my call. I called back on August 5 and had to leave a message. Brad has not returned my call from that day, and now it's August 16th! I called Brad once again today, and I had to leave a message for him to please call me back and to refund my money since he did not repair my television.
I have found out the hard way that The TV Shop is not an authorized repair shop on Samsung's website. I am not happy with this business whatsoever because they are never there to answer the phone.
I called the tv shop about a problem with my pioneer plasma,he told me what the problem was and told me what part was needed. I asked him to order the part and 2 days later when the part came in,he came to my house 2hrs later and installed the part. Now i'm up and running again. extremely fast,friendly,and courteous service. I will recommend him to anyone and everyone who wants it fixed fast and correctly. Bradley is extremely professional and it's been a pleasure dealing with him.
Had to buy a new lamp for our Samsung. Called The TV Shop and 30 minutes later he met us at a Burger King close to our home with a new lamp. He even put the new bulb in the housing for us for NO extra charge!! Our TV was up and running 20 minutes later. Easy to deal with and really convenient. Highly recommended. If we have any other TV issues down the road, we'll be calling The TV Shop. Thanks for the great service!!
These guys are the absolute best electronics repair service that there is. I have used other "recommended" shops in the Charlotte and none have even come close to the service that The TV Shop provides. They came out the day after I called, were prompt and quickly diagnosed & repaired the problem on my Samsung 52" LCD TV. Brad was very nice and exremely professional. He explained the problem to me in terms that I understood. When he handed the the bill I was pleasantly surpirsed at how reasonable their rates were. I HIGHLY recommend The TV Shop for all of your repair & service needs. Don't waste your time or money anywhere else!
This story had a very frustrating start because I called another local Charlotte TV repair company and after six weeks and $90, my TV was still very broken and I was very angry. They said I needed a special part, and it never came in, then they never showed up for scheduled appointments and on and on. Then I made the first smart decision - I called The TV Shop! I called at 4 pm, made an appointment for the following day at 10:30 am. The technician showed up exactly on time, spent less than an hour taking apart my very large and very old Sony TruSurround, and voila - the TV works! Whatever parts were needed, he had in his bag! And while he was here, he figured out why another smaller TV wasn't playing DVDs in color. I am absolutely delighted and I recommend this company without hesitation. If you want your TV repaired promptly and you want honest and dependable customer service, call The TV Shop. I only wish I had known this earlier - so don't make the same mistake I did. Call The TV Shop!!
Just wanted to say thanks to the service guys for going the extra mile and hooking up my son's tv in another room which had nothing to do with this repair. I have used you twice now and both trips have been very pleasant. Most companies wouldn't take the extra minute to help a single mom and I figured I would let you know that I appreciated it. Customer 4 life
I never take the time to fill out these surveys but I will take 5 minutes to do it for this company. I called them at 10:30 pm and a gentlemen answered the phone and spent 20 minutes on the phone with me walking me through some troubleshooting methods. They actually fixed my tv over the phone and didn't charge me anything. How do you stay in business, I offered to pay and they said to call them anytime. Believe me, this company is FABULOUS and I will tell all of my friends.
Our TV's magic focus went out one evening and I looked in the yellow pages for a repair service. I called The TV Shop first and seeing that it was after their normal operating hours I left a message for a call back the next day. In about an hour I received a call from Brian who was most apologetic that they could not get to our home that evening to pick up the TV for repair. He was super knowledgable about my particular TV and seemed to know what was the problem with my TV, despite my "not so good" description of the problem. The next morning at 9 AM two very polite and helpful young men showed up to disconnect my TV and take to their shop for repair, promising to have it back that evening. I kept telling them that if they needed more time it would be OK to keep the TV a little longer...but they INSISTED it would be back that evening. I received another call from Brian who fully explained the problem and said they would also clean up other parts of my projection TV and thoroughly check it out to ensure there were no more problems. ALL was done exactly as he had promised with no additional charges over the original quoted price and the TV was delivered back to us that afternoon around 4 PM...not that's service...service you don't expect and rarely get in this market. I highly recommend them to anyone who is looking for TV repair!! Thanks again TV Shop!!
The reason is simple, Customer Service, and a job done right the 1st time and same day service. Was I lucky to have dialed the wrong # and get "The TV Shop"!!!! I could not be happier!!!! Brad confirmed my idea what was wrong with my Samsung 52" LCD after researching the problem on the Internet for hours. Only 16 months old and it went out on me. Brad said he had a truck close and would come pick it up and bring it back that evening. WOW, I thought it would take weeks.
With in 2 hours the truck was here and gone. Brad called me around 4pm ti inform me it was repaired and the guys were on the way to my home. He told me the 2 caps were blown just as we both thought. There are 4 caps on the board. Not only did they replace the 2 blown caps, but replaced the other 2 with HIGH QUALITY caps rated at higher voltage for good measure as NOT to have that inherent problem that Samsung TV's have. They also ran diagnostics on the other components to make sure no other problems were lurking in the background. That is doing the job right the 1st time folks.
"It can take years to gain customers, and only seconds to lose them," Brad and his team at "The TV Shop" know this well. The price was also extremely fair. It was PAINLESS!!!!
Folks, You get what you pay for!!! Sometimes you can be taken for a ride, NOT here. STOP chasing the cheap empty promises!!! CALL "The TV Shop" and put your MIND at ease..........................