Steve Moore Chevrolet
9325 South Blvd, Charlotte, NC 28273
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Worst car buying and service experience I have ever had or heard of. We purchased a brand new Malibu that broke down 36 hours after purchase. It has now been 55 days and we are still in a cheap, loaner vehicle. The dealership has manipulated us and gone out of their way to inconvenience us. We have been told countless lies throughout the service experience and have been offered no apology or reparation. I would never use this dealership again or recommend to any friend or foe. Avoid at all cost!
Bought a 2006 Ford Explorer from Steve Moore two years ago. The experience at the time was very positive with a friendly staff.
Had some issues recently due to a misunderstanding with the included warranty from the purchase date. As a result, I went out of pocket in a very unexpected way. I reached out to Steve Moore Chevy to let them know I was unsatisfied with the warranty situation.
Within 24 hours I was contacted and asked how they could help improve the situation or make it right for me as a customer (two years later). I wont go into too much detail about the issue here but they absolutely stepped up to the plate and did the right thing when they didnt have to, thats the important part. They made a bad situation better and expressed a genuine interest in taking care of their customer. Cant ask for much more than that.
Karl in Service is the worst person I have ever dealt with! I took my Chevy truck into Karl for the first time to get something fixed and they broke something totally different that I noticed right after I picked it up. I called Karl back 3 times for over a week and left voicemails but he never returned my calls until I went around him. Then Karl said they didn't break it but after my persistence had a Tech. take a look and he then realized they screwed up on something they did. Karl never apologized for their mistake or his terrible customer service. It took 2 days to fix their mistake and Karl was annoyed with me calling 2 times to check on my truck. I am sure he purposely kept my truck longer because he does not care. He never communicated with me and I don't know how anyone can handle him. It took everything in me to act professional and not loose it on him. I have dealt with Jim Guido in Service in the past once and he was great. Steve Moore Chevrolet should be better than this and I plan to use another dealer in the future.
11/23/2011Provided by Citysearch -
Just had service done by this dealership for oil change and tires rotated. Person who took my information told me 45-60 minutes. No problem, but after 1 hour waiting people drove in there cars for service and were out before me. After about 1 hr and 45 minutes I went to cashier to ask if my car was ready she said she had not received any paper work that order was complete. She called service area and talked to someone and I saw they had picked my keys off service desk. If I waited another 30-45 minutes I probably would have still been there.
The price of this service was supposed to be
$ 29.95, billed came to 43.50. After I came home I talked to service and the said they should have given me rebate form. Guess what no rebate form.
What upsets me the most is that they knew they had messed up this sevice and didn't have the decency to explain what had happen. This service manager and staff are un professional to me. The service manager called me back and appoligized but I believe it was only an act because he said I knew you had some issues at service but when I was there he didn't tell me that hoping it would just be swept under the rug. I judge car dealership by how they treat you in the service area, Again terrible customer service here. This dealer ship to me is not even rated 1 star I couldn't get the screen to show blank.
09/28/2011Provided by Citysearch -
I feel 4 stars is fair but will give 5 to make up for some of the haters on here.
I have an older GM car and was advised to go to Steve Moore, because the problem was beyond the capability of the local repair place. It did take a day for someone to look at the car, and another day to get a verdict and the repair performed. But I will cut them some slack on that because it was a fussy problem to figure out, and they probbly had to free up a technician familiar with my vehicle (non-Chevrolet).
Some of y'all complaining about needing to inquire repeatedly on the status of your car, or ripping them over oil change coupons should chill a bit. Anyone bringing a car in signs a work order. They'll get to it. I got status calls and a completion call on mine.
08/30/2011Provided by Citysearch -
I received a promotional coupon from this dealer for a $9.95 oil change. Fair enough, I decided to check out their service. I arrived around 7:15, pulled into the service bay, got out of my car and waited for a minute or so for one of the porters to approach me (as seems to be the norm). No dice. After realizing no one was going to do so, I walked to one of the stations and let the gentleman know I needed an oil change. He was friendly enough, got to talking about football and such, he then decided it would be a good idea to talk with me like I was his long lost friend, Fu&% this and that s&^t's crazy and the like... Oh well, all fine and good, just horribly unprofessional. I also asked to have a bulb replaced for the front headlight. After getting the bill, the total was just over $77.00 For a ten dollar oil change and a 7 dollar bulb. I politely asked that the bulb be removed, there is no sense whatsoever in paying over sixty bucks to have a bulb replaced. Anyway, just my experience.
I used the service Dept on July 6,2011 and I was not happy with the outcome. The oilchange and tire rotation was suppose to be $29.95. After finishing my service I was given a bill for $50.25, and a sheet of paper that I could fill out and send in for a ten dollar rebate, I was told I could fill it out on line. Well after the rebate I still spent $40.25, not 29.95. And also after completeing the rebate on line you still have to get copies of everything and mail it in. Had I known all this up front, then I probably would have went somewhere else. If the price is listed $29.95 then that's what the service should completed for. I was told that my oil cost more than usual, but someone should have told me that up front.. I have since spoken on line with someone and made my complaint, (live chat) but never got a response from that person, who had assured me they would set things right. After three phone calls, I have finally been told my next oil change will be free, due to the problems. But we'll see. And three days later I still have not received a copy of the work order to mail in for my rebate. Oh well, live and learn. Buying my vehicle there was agood experience, but I don't think the service dept is going to measure up. DH
Shopping for a car is a process by which you visit a ton of dealerships, try their models and get numbers to fill your head for days...
But it is also a dry run on how you ""feel"" at this dealership, what your ""gut"" tells you about the place, the ""vibe"" you get when interacting with the people there. Not just the vendor, but the management, the service; people you will have to interact after a purchase.
When we went to Steve Moore, we felt immediately at ease. People were friendly and kind. The place is spotless by the way. We got to try our potential purchase twice, and every time, they were patient and explained things again and again.
You are not just buying a vehicule, you are buying a dealership that comes with it...a relationship for years. You got to make sure it will be a good one.
The person we have the most contact with is Marc. He knows his cars and tries to help you as much as possible and even more, beyond the call of duty. He is an amazing person. His passion and first class ethics weigh for a large part in our decision. Also helpful was JJ, their finance guy and Steve, the manager were also very friendly and quite helpful.
I feel very comfortable to recommend visiting the place and make an opinion of your own. Their actions will speak for themselves. In my opinion, we had a great deal, not only number wise but relationship wise.
As for the car, it was ready in a flash and we love it.
Do not make a car decision without visiting them first...it's not just a car, it is a package deal and everyone deserves to get the most of both vehicule and the personnel behind it.
06/30/2011Provided by Citysearch -
The service department is a hassle to deal with. I had to take my car in twice because they had to order a replacement part. They said they would call when it was in approximately 3-4 days. I never received a call to let me know the part was in. I had to call them a week later to find out that it had been delivered. I attempted to set up an appointment only to be told a representative would call me back. Two days later I received another call to say my part was delivered and that I could pick it up?!? I told them that I was supposed to be getting a call to setup an appointment to get the part installed. I finally took my car back in to finalize everything only to wait 6 hours to get a 15 minute part installed.
During the whole three week process, I changed representative's hands 5 times with no introduction to the person's name each time. Which is frustrating because every time you call or speak with someone, they specifically ask the name of the person you have been dealing with.