110 Northchase Dr, Charlotte, NC 28213
|Mon - Sat:|
Phone: (704) 599-3224
I spoke to a sales guy Steve who told me over the phone that I could get a car for 5000 if I wanted to. When I get there I talk to another sales guy who then says your approved and shows us this ugly car and would not tell us the price. He showed us another car which was a Toyota sienna that had no back seat. Finally to top it off Gus came over and said we needed a deposit. We told him we didn't have it he told me to go ask 8 of my friends for 50 dollars. They are rude and disrespectful. The whole time we were there no one ever said the amount may of the cars cost but they did ask for a deposit. Just be very careful shopping here cause they are VERY THRISTY to sale a car.
I gave them a 5 star rating because I was in desperate need of another car and I went to Planet Suzuki with poor credit and no money and drove away with a new car....MISSION ACCOMPLISHED! BUT, I need to be honest, they are "slick" and "fast talking" just like many car sales people; They are really nice and a lot of fun, so if you're not paying attention, you'll have regrets; so don't get caught up in all the "fun". They could have been more honest and upfront and the "deal" I got wasn't a deal at all and the amount of time I was there was too long but about the same as most dealerships....the process is horrid, not unusual, just horrid. The most important thing is that I have the car that I needed (not wanted) so I'm basically satisfied, nothing to jump up & down about though. I have already referred several of my friends who might have similar challenges....
i went to planet suzuki with my in laws to help them get a vehicle. not only did my mother in law get a 2012 grand vitara but my father in law got a 2012 Equator truck. They were very happy about how they were taken care of. They offered to buy them lunch & drinks since it was around lunch time. i deffently recommend this dealership to ANYONE who is wanting a wonderful experience!!! I will be bringing my daughter for the 1st time buyer program for sure!!
02/10/2012Provided by Citysearch -
All I have to say is I hope you do not have any problems out of what ever you purchase from them, they never return your calls. That is from the service dept. to F&I dept. I would warn everyone not to even look at a used car that these people have on the lot. They lead to you think one thing and do another.
I will never tell anyone to go see them for anything.
Go any where but here!!!!
In the many cars I have purchased in the past from numeorus dealerships from around the Charlotte area, I have to say this one has been the BEST!!! The people there are so courteous, so friendly, and very proffessional. I was a little nervous going in, bc I have had some credit challenges come up in the past couple of years so I just knew that I would be turned down...BUT that was not the case! To my surprise, I was able to get into a brand new (not used like I had expected) at a reasonable interest rate. The financing dept and sales managers did everything they could to help me, and it paid off. I can not express my appreciation to everyone there especially Larry, Jamin, James, and Helmi!!! These guys really know what they are doing and know how to run a business. I will never buy another vehicle from another dealership, ever!!! AGAIN, THANK YOU.
Well, what can I say? Planet Suzuki has impressed me once again. I just traded in my Forenza and bought a 2011 Kizashi and absolutely love it. The car is great and they really helped me to get my payments ""affordable"" for me. Helmi Felfel and his staff really make the car buying process a lot of fun (not what you would typically expect at other dealerships). Everyone is so laid back and super nice!!!! And I have already told all of my friends and family to only deal with them when purchasing a new OR used car. My sister and mother went in a few weeks after me, and BOTH purchased cars and said they had the exact same experience. For the all the ones with negative reviews, it really blows my mind...BC everyone there was nothing BUT helpful and very proffessional. Are you sure you were at Planet Suzuki on North Tryon??
You will be sorry if you go anywhere else but here, I PROMISE. Thank you all!!!!
LOVE LOVE LOVE THIS DEALERSHIP!!!! Nothing but good things to say about everyone who works here. Made car buying for someone with ""less than perfect"" credit a breeze. Rod took the time to not only test drive the vehicle but explain every feature including their fantastic powertrain transferable warranty(7yrs or 100k miles). I will definitely buy a car from Mr.Felfel and his staff whenever I am in the market. I bought a brand new Kizashi and I love it!!! Thanks Planet Suzuki, you are the best in the planet>>>>
08/08/2011Provided by Citysearch -
I have to say that I do not know where the reviews saying the bad stuff about Planet Suzuki came from. I went there and found a festive, upbeat place that had people that made me feel welcome. They had really remade the whole car buying experience. It was actually a pleasure to shop there. I recommend Planet Suzuki to all of my friends. Plus, they are so thankful that you are a customer that they will give you a check for every person that I send to them, that buys a car from them. Try them out, you'll be glad you did, as will your wallet...
04/19/2011Provided by Citysearch -
I did not have a great experiance there. first i was told that i was approved, then i was told i needed a co-signer. then i was told that because the co-signers credit was so good they where trying to get a better interest rate. what i found out through a friend of mine that is a loan officer, is that they just threw the application out and hoped that someone would buy the deal. no real contact with a bank at all just random. this then dropped my co-signers score from 825 to 816. they really need to tell customers the truth. you either can do a deal or you can`t. it is just as simple as that. stop playing games with people and causing their scores to drop. not a good way to do business. i really cannot recommend them to anyone because of my experiance. granted my credit is not the best, it is not the worst either.
09/02/2010Provided by Citysearch -
I recently purchased a pre-owned 2009 Pontiac G6 from Planet Suzuki on North Tryon, and I have to say it was the most enjoyable car buying experience I've had. My credit isn't the best, and I've been embarrassed by car dealerships in the past, but not at Planet Suzuki. I'm seen as a person, not a waste of time. From now on, I'm buying ALL my cars from Planet Suzuki.
08/18/2010Provided by Citysearch -
This dealership is in a great central location so its easy to get to! My first contact was over the phone.. People I spoke with were very pleasant and helpful to the extreme. I went in with an appointment but one isnt neccesary.. My salesperson was the best i have ever dealt with in my years of car buying experience! The atmosphere was fun yet professional.. i even got a cookie! haha.. I am in love with my new car! We looked at several and our salesperson was very informative about each vehicle.. I had great credit challenges to overcome but they made it so easy for me! i got a payment i can afford and a new reliable car to feel safe in! These people that had a bad experience..well... i just dont see how.. some people are just un-pleaseable! I highly recommend this dealership from start to finish!
06/18/2010Provided by Citysearch -
I don't know where these negative reviews came from, but those people definitely DID NOT visit Planet Suzuki! This dealership gave me the most comfortable car buying experience I've ever had. My credit isn't the best and I was tired of being ""shunned"" by other dealerships. I was about to swallow my pride and just go to a buy here, pay here joint when my friend suggested I try one more time. I walked into the dealership a little skeptical, but within seconds of being in the door, I calmed down. The atmosphere is warm and the people are friendly. I got my dream car!! THANK YOU PLANET SUZUKI!
03/26/2010Provided by Citysearch -
Do NOT buy at Planet Suzuki! Visit my site and find out why! On my site you can read my story, read my case against Planet Suzuki, read other cases against them, read past and present employee criminal records, and much more!
Visit my site www dot PlanetSuzuki dot Info
11/26/2008Provided by Citysearch -
I can't say that the experience was absolutely wonderful, but it wasn't terrible. The downside was the wait, we were there for about 5 hours. Maybe that was because of all the people there, I don't know. But I did purchase a vehicle. This was the 4th dealership I had been to, so I was skeptical, but those guys did make it happen. Now I'm riding around in my brand new XL7! Highly recommended, but don't plan on spending less than 3 hours there!
Recently my wife and I set out to buy a car, which was something we were kind of dreading. We went to 5 different dealerships, and everyone kept telling us our credit was no good, and we'd need lots of money down. We were ready to give up, when a close friend finally recommended we go to Planet Suzuki of Charlotte (@ North Tryon Street and Eastway)
I've never before seen a car dealership so honest and helpfull. Not only did Planet Suzuki offer me two thousand dollars more than my old beat up car was worth (some dealers only offered me $100 for it) but they also got us financed into a car with NO MONEY DOWN! THEY EVEN GAVE US A GAS CARD FOR FREE GAS FOR THE REST OF THE YEAR!!!
While other dealerships treated us like garbage and insulted us, the staff at Planet Suzuki was helpful and made miracles happen. We have a bankruptcy and a reposession in our past, and Planet Suzuki got us financed.
If there is any dealership who can help get you the best car for the least price, the team at Planet is it. They make shopping for a car fun and easy! Call them today 704-597-7827 or 1-800-95PLANET
worth the wait: I was surprised to see so many people at a car dealership on a tuesday, the place was packed. i spent 4 hours at the dealership, but the end result was worth it. i purchased a 2008 suzuki xl-7 and was pleased with the overall experience. the sales staff was very generous and made passing the time easier. there was definately lots of excitement and energy in the showroom. i would recommend planet suzuki to everyone!!!
If Planet Suzuki can't do it.... no one can!!! I went everywhere trying to trade my vehicle in and got turn down. My credit is a little banged up, and nobody would get me financed. Came to Planet Suzuki and got into a brand new car easy! Not only did they treat me like a friend or family member, but they got me the most car for the least money. It was a little busy, but i guess I know why. I would definitely recommend them to anyone.