National Car Rental
4108 Rental Car Rd, Charlotte, NC 28214
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I am an Emerald Club Member and travel EVERY week for work. This week at the Charlotte Airport I picked up my rental. Car was just washed, still dripping with water and keys were in it. As I drove away from the airport I notice a VERY unpleasant smell.. Very strong and could not even be masked with the windows down. When I parked I further investigated the car.. I was even more disappointed. The center console had trash in it. Every door had splashes of something on them.. The back passenger door had a white film over the side compartment.. There was trash under the driver seat and the outside of the car was poorly poorly washed. I was NOT happy with this rental.
I have been an Emerald customer with National for almost 20 years and rent exclusively from them or Enterprise. During the week between Christmas an New Years 2017, I rented a car for 2 days using my Emerald points. My rental should have been free plus taxes for the 2 days. Instead, I returned my car 17 minutes late on the second day and was charged for a third day. I have spoke with customer service twice about this with no change. It is their new policy. My next rental may be with another company. Not happy at all.
I am a Emerald Executive Customer and simply choose National Rental Car because of their Emeral Executive Aisle, I can choose any model or style vehicle. I chose
a 2017 Ford Exepedition and it drove very smooth. My only concerned moment was that only Charlotte Douglas International Station now charges a $200 Authorizations for both Credit Card Customers and Debit Card Customers. DFW, SFO, LAX, and DTW other larger stations didn't Charge or/Authorize holds my traveling and renting.
The National staff in the garage at the Charlotte airport is absolutely the best! Always friendly and helpful. During my last trip there, I was looking for a specific model, and one of the National employees asked if he could help me. When I told him what I was looking for, he said he had one "downstairs" and went to get it for me immediately. Less than 5 minutes later, I was on the road in my vehicle of choice.
Really enjoy National's service. The ease of picking up and returning rentals is a blessing if/when getting in and out of the airport is a priority. Staff is always pleasant and will even suggest nice places to get authentic local foods when asked. Cars are always clean and don't have any marks or damage that you have to worry about being blamed for. Thumbs up!