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I had them come out because my System was frozen and not working. They sent a tech out and by the time he got there my system was already thawed. He checked out the system for leaks and made sure it was fully charged. I told him something is wrong and that the system was not blowing very much air. He said that is how a split system works and it was good to go. Well one week later the system froze again, I let it thaw and let it go. it froze once again, I called them and asked why would it be freezing. I told the to send a tech out and check it out. Well the system just stopped blowing all together. I had another guy come check it out. It turned out that the split zone actuators were not working in fact one of them was not even wired and he showed me the wire hanging down from the actuator. In further inspection he found that one of the actuators was wired closed which ran the upstairs, hmm I told the guy from Morris Jenkins it was not blowing hard at all. Well this guy adjusted both actuators and wired up the one that was not wired up and it works great NOW. I think the Techs at Morris Jenkins need to do a little more due diligence when diagnosing a problem. He wasted my time and caused two additional miserable nights of sleep. Lesson Learned...
If I could choose 0 stars, I would give 0 stars. From my point of view, very bad, very questionable quoting practices by Morris-Jenkins.
I asked them to come out to my townhouse to check the re-installation of a new thermostat. They came out, and quoted the "lowest cost" thermostat for $265. Asking what model it is, they said Honeywell 5000. I checked online, took me 5 seconds while on the phone,, and see this model is $44.99 new retail with full warranty. That's a $200+ or 488% MARKUP !!
After asking if I can buy it myself and they install it?
Even if it is the same brand/type/model, in original unopened packing?
"Yes, not even then".
"We can only stand behind our work if we install the components we bring ourselves"
In other words, their profitable markup model wouldn't work.
The next item he quoted was a dual capacitor, for $388.
I told him, let me get a second opinion and have the feeling that this item might also be marked up $200.
He was short-lipped from there and "thank you good bye".
I checked the capacitor, and figured out I was wrong. This item is not marked up $200, it is marked up $368, retails $20 new with warranty....
Why these practices?