6735 E Independence Blvd, Charlotte, NC 28212
Fax: (704) 563-7282
No coupons available
Part 1 of review
My wife and I came to independence mazda, which was and hour away from us, on our first free weekend in 2 months. We were looking to trade in my wife's 2013 Honda civic, which is in awesome condition and only has 50k miles on it. We were also looking to get another vehicle at or below 10k, that was a bit bigger, so that she could have more room, and lower monthly payments. My wife told them this on the phone before we came, and we were told to come see a 2013 ford escape, with a little over 60k miles, for 10k and some change. We finally get to their dealership, and sit down with a salesman, going over application details for about and hour and a half. Then, to our surprise someone else is outside test driving the vehicle we had called about and were there for. These people had arrived almost an hour after us, we saw them arrive. I mentioned how unprofessional this was to the sales man, who simply says, "hey, first come first serve" and I replied that we had been there first, but he was taking forever! My wife and I finally get to look at the vehicle, and find that it has numerous deep, wide scratches and dents all over it, but the salesman told us that it had not been in a wreck. This damage was extremely noticeable, yet photos of the vehicle on their website were careful to not show them. The extent of the damage leads me to believe it was more than wear and tear and that this salesman was lying to us. Still, we test drove the vehicle. Upon finishing the test drive, we learn that the previous drivers just purchased the vehicle. This still rubbed me the wrong way, but after seeing the damage to the vehicle, I wasn't inclined to purchase it anyway, so I wasn't too upset. The salesman tells us that they have another escape, in a more luxurious trim package, for only 1k more, or 11000. It was a nice looking vehicle, leather interior, and nice audio and interface. We test drive the suv, and come back, eager to make the purchase (Continued in next review
I flew from Florida to North Carolina to purchase my vehicle and from start to finish, Emmanuel personally made sure my experience was impeccable. Emmanuel picked me up from the airport and graciously drove me to Independence Mazda to see and purchase my vehicle. Aside from the outstanding price, that got me flying 400+ miles away, the service was exceptional. Emmanuel is truly a dedicated, honest and friendly person that I would recommend to anyone looking to purchase a new or used vehicle. He truly went above and beyond to earn my business and he made my purchase effortless. If you’re looking for a vehicle, give Emmanuel a call and find out how it feels to be treated as a friend and not just a customer.
Mike was extremely helpful and fair. He helped me get a great car for an amazingly fair price. The whole staff was very respectful and honest and really showed that they care about their customers. I would highly recommend to anyone looking for their next vehicle to stop by Independence Mazda for a spin. Thank you guys for a great experience!
Sadly, this is one of the only Mazda dealerships in the Charlotte area.
My wife and I purchased an '09 Mazda 3 5-door Grand Touring from here, but the poor salesmanship almost cost them the deal. Had it not been a dealer trade that they had already located and had delivered, we would have gone to the dealership in Gastonia instead.
Why the experience was so bad:
1) Our car salesman (Wayne) had no clue about anything having to do with the cars. I was having to tell my wife about the options from my online research. Additionally, he didn't listen to us. When we were talking about financing the vehicle, we told the salesman that we were going to put $10K down and then finance what was left. Shortly after the general manager came back to us and told us we couldn't have 2 lienholders on a vehicle, because the salesman had told him we were financing 10K with 1 person and the rest with another. Also, when we were done purchasing the car, and the salesman was saying bye to us, he called us both by the wrong name.
2) Extremely high pressure on getting the deal finished. We were trading in a car, but discovered we hadn't had the new title mailed to us yet from my wife changing her name on it after we got married. After we told them we didn't have the title for the trade-in, they told us they could take care of it. That was after the salesman repeatedly told us to look everywhere for the title, when we'd already informed him that we'd searched for it. (Again, not listening to us).
We had talked to them on the Friday that they had gotten the car delivered, and even though we couldn't get the title stuff taken care of on the weekend, they were pressuring my wife to come in on the Saturday to do some of the stuff while I was at work. Expecting us to drive from Rock Hill, SC on Sat and Monday to take care of things, when we had already told them we'd be in on Monday.
3) Poor attitude from the company. They discovered that they couldn't take care of the trade-in cars title after all, and instead of calling to let us know that they were having difficulties...they called and threatened to take us to court over the trade-in. This is absolutely unsatifactory. All it would have taken is a call letting us know they needed us to get the title for them...instead they threatened us.
4) They charge a $499 documents fee, and they don't do ANYTHING. The last time I purchased a vehicle, the company took care of transfering my tags to the new vehicle I purchased. As well as having me pay my SC Sales Tax at the dealership. (Hunter's Jeep-Chrysler-Subaru on South Blvd.). But with Montgomery Mazda, they did not let us pay the sales tax, or take care of any of the titleing and tag services.