1622 Parker Dr., Charlotte, NC 28208
In addition to outstanding design and build services, we also offer our clients exceptional service and support in our Landscape Maintenance Program. Not only do we maintain the physical lawn and turf, but we also perform inclusive services like pruning, trimming, irrigation and outdoor lighting maintenance, soil aeration and fertilization, and other specialty items. We work on both residential and commercial properties, and if you're selling your home or business, try our Exterior Home Staging service ! We have special programs that increase the curb appeal for your home or business to attract the attention of more buyers. We know the secrets of a successful Exterior Home Staging program! Home and business owners across the Carolinas entrust their outdoor living spaces and projects with us. Please call 704-504-0980 or email us today and we can schedule a time to plan your next outdoor living space!
landscaper, landscape architect, landscape lighting designer, lawn care service
Parking: Lot, Free
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This company was the worst I have ever dealt with in any kind of business. Their customer service, communication skills, and timeliness were absolutely horrible, to the point that it was even detestable.
First, the company has a SERIOUS problem with communicating back to their customers; those that are spending thousands of dollars.
The operations manager (who used to have his own business) is a part of the problem at Metro GreenScape. His deceitfulness is very deplorable. After reading customer complaints from his previous company, I now know why he went out of business.
Additionally, his so-called "supervisor" is a joke! He went back to the office and told the owner that I would not sign the paperwork for the completed job. That was a lie! He never presented any type of paperwork to me to sign for work that should have been completed over a week ago. Furthermore, he stated that he "went out of his way to go to Lowe's to get sprinkler head that was not covering one area." This is called doing his job for something that should have been part of the job in the first place!!
The owner called and accused me of not signing paperwork that the supervisor asked me to sign, yet I told the owner that I was not presented any paperwork at all. Then, the owner started yelling at me, lying and accusing me of being disrespectful to his workers—which was a blatant, outrageous lie and was far from the truth.
This company performed a very poor service of installing an irrigation system in my yard. It took a week for them to finish, whereas other irrigation companies that worked on the yards of my neighbors only took three days to install.
I cancelled the other project for the backyard because of the hostile treatment I received from the people at this company. I would not recommend nor do I advise others who are thinking about going with this company to hire them. Please be wary and do not be fooled if Darin, the owner, comes to your home. This is a part of their sales pitch in order to lure you in, and later you will find it hard to communicate your concerns until it's too late. That is when the disgusting lies and endless run-arounds will begin.
All in all, this company was a $6500.00 learning experience when it came to installing an irrigation system.
First of all, thank you for your service in the Navy. I want you to know that I am a huge believer in the 1st amendment in which we all have freedom of speech. I love the fact that social media has broadened our ability to see how people think and hear from people all over the world. I think as a people that makes us better. With that said, we at MetroGreenscape always take feedback, good and bad and work on ways to become better. You can be assured that the General Manager Todd, the Operations Manager Scott, and Ruti, my field manager who has worked with me for ten years have all had multiple conversations on where we can improve for the future. We also spent time in the middle of this process working with you and adjusting our technique to attempt to make your experience better. I want to acknowledge that in some of your review we have come to the conclusion that your perspective is indeed correct and we most certainly could have done a better job. Other parts like a 3-day job lasting a week is out of our control when we can not control how long it takes for city inspections and when we have a week like this week where it has rained four days. It is just the nature of construction in the outdoor business. As you are aware, I chose without your asking to give a refund. Also, before the project started, I gave you a free upgrade of the system along with one free zone of irrigation. All of this totaled over $2,000.00. My hope and prayer are that you can reflect on this and realize that when you work with people things are not always perfect and at the end did we make our wrongs right and own any of our mistakes. There are other things in your review that I disagree with, but I know in my heart that I have the best staff that I have ever had. They work extremely hard, sometimes 65 plus hours a week to serve our clients and live out our core values most of the time. I could not be any more proud to be part of this team. Thank you so much for sharing. You have my cell phone number, and if for some reason there is still some unsettled feelings that you need to talk to me about, please give me a call.
I contacted Darren at Metrogreenscape about a problematic steep sloped backyard. He was punctual, professional, walked the property, listened to what I wanted to accomplish and then offered insightful and creative ideas. His knowledge of soil erosion protection, stone, landscape greenery, code and permits was a cut above. He provided an honest cost projection for the project and various options for completing the work in stages. I asked for a one hour consultation and was given much more.
I made an appointment with Stacey from Metro Greenscape for an estimate on a yard clean-up job and she came exactly on time and provided a very professional and detailed cost estimate. I was very impressed by her professionalism and depth of knowledge. I highly recommend Metro Greenscape and their rep Stacey. If you want professional landscape consulting and extraordinairely detailed yard cleanup and landscaping, go with them. They are not the cheapest but you get what you pay for...the bitterness of poor quality remains long after the sweetness of low prices are forgotten. Gene A. Weddington, NC.
Working at Metro Greenscape is and has been a wonderful experience for me as an employee. MGS is not only dedicated to their customers, but to their employee's and their community as well. I couldn't be prouder or happier to be a member of the Metro Greenscape Family!
Darin (the owner) came out to our house for a consultation of our back yard that we have done NO work to yet. He spent almost two hours with us, going through every question we had about every little thing. Our goal is to do most of the work ourselves (sweat equity, yey!) so the conversation was centered around that. They will be doing a design for us, and step by step guides on how to implement and build the items we decided on, and they will even help us pick out plants/flowers that fit our needs and style. I really loved the fact that Darin still stuck around to methodically answer all of our questions, even after knowing we were going to do the work ourselves, and that our budget was very small. He is a Charlottean, and started his business from the ground up at 18. He's very knowledgeable and great at what he does. We're so excited to partner with them to make our back yard beautiful!
I contacted Metro Greenscape for a consultation because I really had no idea how to fix my backyard. Before Metro Greenscape came out, I had other landscapers come out to give me some ideas but I didn't really get any real direction. Darin came out for Metro Greenscape and really explained all that was wrong with the backyard and how we should prioritize projects. Darin was very nice and knowledgeable. He was willing to work with me on items I wanted to address. Although I wouldn't be a high price client, I felt he treated me with the up most respect and catered to my needs. I'd recommend this company.
As a previous employee of Metro Greenscape I strongly recommend them to assist with any outdoor project that you might have. I can attest to not only the quality of product they can provide but maybe more importantly the quality of the team they have and customer service they will display. They have a very experienced and well versed team that can assist with any of your outdoor living projects.
Metro Greenscape did plans for our front yard to have several things done in phases. The first phase was to redo the landscaping at our semicircular driveway. They replaced the shrubs with new shrubs, annuals and perennials. It looks wonderful. Our neighbors slow down and look when they pass. Everyone at Metro Greenscape is professional and helpful. It is great to be treated like you are important and have someone know what your vision is for the final product.
We used Metrogreenscape to create an outdoor living area for us about 5 years ago. It was the best money we have spent on improvements on our house. The quality of the work has great, the employees were respectful and prompt, and it was just a great experience. I would highly recommend Darin and his company without hesitation.
After purchasing an older home in the Montebello neighborhood of Charlotte, my wife and I met with several landscape architectural firms in the area to assist us in designing a $200,000 complete remodel of the pool and patio area including the addition of an outdoor fireplace, kitchen and raised cabana off the back of the pool area. We asked each firm to draw a conception that introduced new, modern features but also blended in with the 30+ year old stone work on the front of the home as well as the signature 20’ high x 8’ wide fireplace in the great room. Metro GreenScape’s design work far surpassed the other bidders and showed that they truly understood our vision and were the right “partner” for this project.
Throughout the project, Darin and his team at Metro GreenScape were extremely helpful in discussing options along the way that we hadn’t initially thought of on the project. Ideas including adding a high stone backsplash to the outdoor kitchen to hide view of the only home visible from the pool deck, as well as adding a high wall water feature to the pool coping that doubles as seating in front of the fireplace and includes a water feature viewable from the master bedroom. We were extremely impressed with the professionalism and ideas from the entire staff, from the job foreman to the guys doing the mortaring who came up with the idea to whittle the wood on the cabana and fencing to give it an aged, cabin look that fit in perfectly with the rest of the cedar home.
I would highly recommend anyone who is considering an outdoor living space project, big or small, to contact Metro Greenscape and see if they are the right partner for you.
Darin Brockelbank is one of the most forward thinking landscape professionals I have ever met. He is an entrepreneur through and through and a creative problem solver. He does excellent work and get's the job done quickly . The finished product is also very handsome so I highly recommend him to anyone who wants a responsive and creative landscape specialist.
Premier Sotheby's International Realty
We contracted with Metro Greenscape in December of 2015 for three-phase outdoor project priced at just under $100,000.00 1) building an 8 foot retaining wall to stabilize our home including proper drainage installation, irrigation retrofit, etc.; 2) upper deck expansion; 3) installation of a paver patio, fire pit and back yard grass; and 4) upgrade front yard landscaping, including irrigation. We chose Metro for warranty guarantee.
The project began in January, 2016 and we experienced delays on a projected 6 week project from onset with managers not having blue prints, construction managers not being on site and turnover of employees. By the end of April, Metro still had not completed the contract. After attempts to get Metro to complete, on April 29, 2016, we contacted an attorney to address contract commitments, including final walk through and list of items yet to be completed/corrected. Metro Greenscape responded with an attorney, who despite negotiating since April, has consistently not responded in a timely manner, and has yet to provide an agreeement for completion. Some issues include:
1) Improper sloping of back yard. Wall exceeds height of home foundation 2) Ineffective irrigation - causing failure to thrive of grass in back and bushes in front 3) Improper installation of firepit and not to code - with GFCI in inaccessible area 4) Loose fence along top of retaining wall 5) Leaks throughout underdecking of new deck
6) Lifting of pavers and cracks over 1/2" as a result of improper compaction 7) Improper drainage, causing erosion along the North side of home and along the new retaining wall
What we are requesting still to this date:
1) Provide project permits 2) Proper Install fire pit 3) Repair slope of back yard 4) Repair all pavers lifting issues 5) Repair patio deck underdecking of leaking 6) Repair existing irrigation 7) Repair loose aluminum fencing along retaining wall and vinyl fence damage 8) Address drainage on North side of home and erosion
After nearly 40 years of home ownership and home improvement projects, I have never experienced the level of commitment, communication, professionalism, craftsmanship and customer service that we recently enjoyed with Metro GreenScape. When my initial on-line inquiry was responded to by the owner of the Company himself, I felt that there would be a genuine commitment to earning my business. I also scheduled appointments with 4 other landscape companies. It so happens that Metro GreenScape was our first appointment. After that meeting, all other appointments were cancelled. We knew then that we would be working with the best in the business in this area. At every turn, our decision was confirmed. From communication, design, on time performance and flawless execution while always mindful of our budget, our every expectation was exceeded. Our project included a massive hardscape and softscape as well. The level of craftsmanship is extraordinary. Metro GreenScape has transformed our property into the talk of the neighborhood and has literally stopped traffic as people inquire as to which company completed this work. No amount of marketing speaks louder or with more integrity than a satisfied customer. Landscape design and installation services are plentiful in the Charlotte metro area but if you are interested in working with only the finest on every level, look no further than Metro GreenScape.
I have used MetroGreenscapes for more than 10 years. In that time we have done two major multi-faceted projects which included hardscapes. I have also used them for smaller jobs as needed, and finally it became obvious that using them for maintenance as well made the most sense for consistency and simplicity. I don't have to remember to do anything; it's all set up and they take care of it. Darin Brockelbank is a genuinely good guy, and he has a great staff. When doing large projects for me, they take my ideal vision and come back with some modest version of that which fits my budget. I'm incredibly grateful to have such beautiful surroundings, personalized to my tastes.
After living in a row house in NYC, I was eager to move into a house with a nice yard with real grass! However, as I began trying to maintain the lawn - I discovered in a hurry that it was not the same task here in NC as it was in upstate NY where I grew up. I was quickly ready to get a landscaper to help me out. I had picked up Metro's card while at a southern living convention. I would say that every single one of the people who I have worked with in regards to my lawn has treated me like a best friend. From the time you walk in the door of the offices, to the time that someone does labor at the house - they are all so professional and really work to make me happy. They are just plain great people. And their work speaks for itself. I live on the lake. If you were to drive around our part of the lake, you'd notice our yard because it's the one that stands out! It's the lawn I have always dreamed of. They took this nasty old clay that I could not get anything to grow in and made it into a lush paradise. The previous owner visited and said, "Whoever does the yard is great, I never saw it look like that!" Honestly, I can't imagine why anyone would go anywhere else. These guys are just plain amazing. I love Metro!
As a new customer of Metro GreenScape I have been pleasantly surprised at every stage of our relationship. Darin Brockelbank and his people are absolute pros, caring about all the details and making me feel like a special customer in the process. Several times during the beginning of my relationship with them my expectations were exceeded by their practice of communicating, double checking and asking for my feedback. To call out just one of the people who have interfaced with me, Seth is a one-man model for great customer service: pro-active, great communication skills, pleasant and professional. But just about everyone I've encountered at Metro GreenScape seems to be in this mold. They seem to love what they do and I look forward to continuing my relationship with them into the future. If you're looking to expanding your living area and better utilizing your property, I would recommend calling them and letting them have a look at your project. I have no doubt you will be as pleased as I have been.
Everyone that I have encountered at Metro GreenScapes has been very professional and they sincerely care about the quality of service that goes in to each and every job they do. I would highly recommend their services to anyone that asks and am grateful for the relationship we have in our community.
Thank you, Metro GreenScape, for the consultation and design of our outdoor living space. Your team is very professional and knows exactly what we are looking for. We cannot wait to get started in bringing our vision to a reality. If you are looking for landscaping design or outdoor living space, Metro GreenScape is the way to go!Read more
New Old Homes (www.newold.com) has worked with MetroGreenscapes on several projects and always found them to be highly professional, well versed in what they do and also very competitive in pricing. Our mutual clients have also been impressed and our projects have turned out absolutely beautiful. We would certainly recommend MetroGreenscapes!