Massage Envy - University
2008 E Arbors Dr Ste 310, Charlotte, NC 28262
By Appointment Only: Yes
Parking: Lot, Free
Wheelchair Accessible: Yes
No coupons available
This Massage envy location is one of the worst. They use some terrible chemicals in their product. I did their facial service for 3 months and had developed acnes because of their pathetic products. post acne, i have acne scars now that dont go away with any sort of treatments. Unfriendly astheticians, pathetic service. they just mint money by selling their products. worst worst nightmare i had 5 months back. when i tried to cancel my membership, i was told its a clause that the membership is mandatory for one year. beware of that clause if you are going to sign the membership. i am paying $80 per month now till october this year t for not availing any service. such low standards of service and customer interaction. one of the worst place on earth. I am not sure if this particular ME location is bad or the whole franchuse is like that. when someone goes for facial, they trust the aestheticians since face is the most importnant feature. and see what treatment they give to the customers. i am apalled by their service and unprofessional behavior. this place should be banned and closed for using weird stuff in their products.
This is a completely genuine review .
This is by far the worst massage envy I've been to. Every time I go there I leave upset. Only reason why I even continue to go is because I have a membership and it's the nearest one to me. I will probably just take the drive to the Abortuem from now on because I know I can expect good service there. The need to get better therapist and need to be more professional in there. I had an appointment at 2 wasn't seen until 2:30 but know one came back to tell me my therapist was running behind..ruined my whole experience
Normally I don't write reviews but for whatever reason this particular incident really irritated me. I was given a gift card for a one hour massage (70 bucks or so) and set an appointment to use it. The guy was 10 minutes late for my massage, everyone else who had an appointment at the same time started on time. This really would not have irritated me so much except he ended the massage the minute it his 1:00 (my appointment was for noon). So he was late and therefore I paid for an hour and only got 50 minutes, essentially the same as me burning a ten dollar bill. I believe his name was Dan, not really sure but either way I will probably never use this location again (I should note, the massage itself was good, he just screwed me on the time).