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Ballantyne West

Marino's Philly Pizzeria & Grill

Pizza, Restaurants
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Cuisine: Pizza


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Provided by Citysearch - 
Poor Service and OBNOXIOUS owner

This was by far one of the worst dining experiences I have ever had. Not only was the food cold and delivered almost 2 hours late, when we called the manager over(who turned out to be the owner) he said ""Well, what do you want me to do about it?"" and ""I don't need your business"". Also noting ""I already made the waitress cry"" (it was not the waitress's fault) was the icing on the cake. He doesn't need my business, and he doesn't need yours. Dine elsewhere.



Provided by Citysearch - 

By far the nastiest food I have ever had and let me tell you I am not the pickiest eater. We went there for our lunch break, ordered stramboli, and an hour later the food showed up, not to mention that the waitress didn't even check on us, we were sitting outside, wondering whether the food will ever show up. I think I was among the ""luckies"" ones, because stramboli was barely even cooked. I flipped it over and had a completely raw dough bottom. I mean COMPLETEY RAW!!! When I showed this to the waitress she announced that the lady who was cooking it, didn't really know how to make them, therefore it took so long that's why it was raw. I left it on the plate and I was greeted with a FULL price check!!!! Come on at least appologize and take off some, but no! They should include on the menu- that the price doesn't include the gas price, therefore bring it home! Not to mention being sick for the rest of the day. AWFULL!!!!!



Provided by Citysearch - 

Ordered two pizzas. Received one. Second pizza given to another customer. The kictchen staff was to make another pizza. Delivered a smaller size pizza than ordered. Manager's response .... ""Mistakes happen..what do you want me to do... fire someone? That's not going to happen""



Wonderful food

We went to the pizzeria near Ballantyne. What wonderful service and food. We had the anti-pasta salad,cheese steak and sicilian pizza. All were very yummy and we would recommend them to everyone. We have lived in Charlotte for 29 years and this is by far one of the best pizzeria's we have ever eaten at. Loved it!!!!!



Excellent Food

My husband and I and our 17 month old son stopped in on our way home from vacation and what a pleasant surprise, the restaurant was clean and the food was exceptional! I wish we had one of these restaurants at home! Especially the amount of food you get for the price. One of the best steak sandwiches I've ever had and we're from Pennsylvania! Our son loved the Pizza! And it looked like the rest of the crowd in the restaurant enjoyed their food as well!

Keep up the good work and yummy food!




I was sitting next to your group the night you were supposedly treated so badly. The place was packed as usual. No one has the great food this place or the Marinos in Waxhaw has. No one in charlotte anyway. I saw how your group of 8 acted to the staff. It was a disgrace. Some people are so full of themselves. If you are expecting four star treatment go pay the price. Marinos is a pizzeria in the finest tradition. By far the best pies and cheesteaks in town. We are lucky to have them. I know from eating there for over 2 years they do not have to put up with unruly customers who do not know how to act in public. They are plenty busy while others are closing there doors.

Its all about the food people. Its pizza, and the best cheese steaks outside of philly. Do yourself as favor and give it a try. They were not voted best cheese steaks for nothing. You will not be sorry.




Owner is racist and rude, waitresses are clueless, owner's wife is just as bad as her husband.... unpleasant people who are racist and sexist - why support that? Our experience was the worst I have ever had a restaurant - EVER. Our table wasn't the only group who had to deal with this, either -it was pretty much ever customer in the restaurant - take out AND dine-in. If I were the owner, I would truly be embarrassed at my own actions and those of my staff.



WORST PLACE EVER-Shameful Owner!

I would NOT recommend this awful restaurant at all! Where do I start? First our order was not taken until about half an hour after we had sat down. After waiting...and waiting, our food was late and cold. We ordered only a couple of app's, two pizzas, a sandwich, and an antipasto and side of sausage---nothing difficult right? Well, the sandwich, antipasta, and sausage never came. We nicely asked the cook, who just so happens to also be the obnoxious owner, if the other food was coming up and he rudely said forget it give them there money back, without even asking us if we wanted it. Then he about 15 minutes later sent out the sausage, which we brought back saying we were just ready for the check. He then told my older mother to get her "white a**" out of there. My father infuriated went up to say my wife was nicely trying to tell you not to bother, and the owner again laughed in his face and told him to get his "white bread a**" out. Whether he was upset because every customer in the place was upset over there messed up orders and terrible service or not, he chose to remedy his mistake by swearing and belittling his customers...Shameful!!!! Needless to say, we paid our bill and immediately left. Keep in mind that nothing was compensated, instead we were treated terribly by the owner himself. It would be a complete shame for anyone to support this awful mans business! Beware of Marinos!