Johal Dunning & Associates II PA
7510 Pineville Matthews Rd, Charlotte, NC 28226
Johal Dunning & Assoc PA
Seth, Anjali, Dds - Johal Dunning & Assoc Pa
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05/21/2010Provided by Citysearch -
If Dr. Jennings had his own practice, I would be absolutely thrilled. He is one of the best dentists I've ever gone to: he's kind; takes the time to explain things; patient; apologetic if he runs a bit behind (which I don't expect, but it's nice of him to do); completely competent; and if he knows he can't do something, he's very quick to refer you to someone that can rather than attempt it himself (that says a lot about any professional, especially a doctor). So, if I were to rate just him, there would be a full 5 stars because he's outstanding.*****
As far as the women that work the front...well, when I became a new patient, they were very nice. But soon I noticed that things kept getting messed up. Appointments, work that was going to be done, etc... No one seemed to know what was going on at any time. *****
One time I had left a message on their voice mail/answering machine saying that I wouldn't be able to make it to an appointment. I received a call the day of (or after...not sure now) saying that I missed the appointment. When I called back to tell them that I left a message, the woman asked ""Did you leave a message on *our* machine?"" I was confused by this question because I'm not sure where else I would leave a message.*****
It seems as time goes on, every single appointment (not exaggerating) that I have set up becomes a problem. The frustrating part is that their incompetence somehow becomes my fault. I'm not a complainer. If you make me angry or upset, I won't tell you about it; I'll just continue on with a smile and hold it in (unhealthy, I realize). So when they mess something up or when I correct them about a procedure I'm having, they become rude and defensive and, frankly, it's very annoying and makes the entire operation look terrible. *****
When you deal with the office staff, remember not to take anything personally. That is something I have to constantly remind myself every time I'm greeted with a snippy tone. We all have our bad days - theirs' just seem to be never-ending.*****
I've been weighing the pros against the cons - Dr. Jennings is the pro and everything else is a con. In order to get to him, I have to go through them. That's a problem for me. Unfortunately, I don't think I will be continuing to go there simply because the desk staff is far too stressful to deal with. I'm a very sensitive person and when people become rude with me, I take it personally and I feel very uncomfortable dealing with them, whether it's speaking to them on the phone or in person - they will certainly let you know if they don't like you or if you annoy them. *****
Again, it's great dealing with Dr. Jennings, but I would prefer to feel welcomed and relaxed before seeing a dentist, rather than stressed out.
03/12/2010Provided by Citysearch -
They try to bully patients into procedures, whether or not they are necessary or if the patient consents. I was treated rudely and brusquely by multiple members of the staff. The wait time was also never once < 30 min for me. But the worst of it was - they botched a procedure but tried to cover it up by saying it's normal for it take an exorbitant amount of time to recover. Definitely not going back, and I strongly advise against anyone trying it out. There's a reason their customer base is primarily new patients and they have openings any time you like...
I went to the DentalWorks location in Huntersville and had a few bad signs at the beginning. I had an 8:15 am appt but the staff were too busy discussing their weekend folley's to notice that I was there. After the initial counselation with the inexperienced dentist, I went to the business office. The business person name Nikki is like a used car salesman. She speaks fast to pressure you into all of the services they offer. I requested that she send my insurance a pre-estimate and she made every excuse in the book not to send them. I insisted and finally 6 weeks later, my insurance company received them.
After the initial visit, I went back 3 days later to have a filling restored and the dentist did not use novacain and knicked me in the jaw with the drill. Then stated if I had not moved, I would not have been knicked.... BAD SIGN
I have not returned and won't.... : ( 5 thumbs DOWN
when I came to this dentist at a bussiness called Dental Works I had the worst experience ever. First he has little or no experience. Then I had to go back 3 times just to get a filling on one tooth right. And last but not least he was rough with me. What dentist do you know that put novicaine on the are he's is working on (now that's ok) but then takes his finger and pushes on that area and then rub in with his finger again. I had to literaly take his arm and move it off of me because I felt so uncomfortable. 0