6025 E Independence Blvd, Charlotte, NC 28212
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Wheelchair Accessible: Yes
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PLEASE BE AWARE OF THE HIDDEN COST OF LEASING A VEHICLE IN NC!!
This dealership, while they are pleasant enough to deal with, will pretend to be ignorant of personal property taxes and how much a year they will add to your payments. I leased a 2012 IS from them valued at $41,000. I do not own the car but in this state the owner (Lexus) can pass the cost of personal property taxes on to the lessee legally. While this should be illegal it is not so please be aware that on a $41,000 dollar vehicle IT WILL COST YOU $600 DOOLARS FOR THE FIRST YAER WHICH RAISES YOUR MONTHLY PAYMET BY $50 A MONTH!! They will tell you that it’s only a couple of hundred and downplay this major increase in price. Please don’t take my word for it. Call 311 and speak to Mecklenburg county tax office directly before making a decision to lease a vehicle from any Hendrick dealership. This tax varies from year to year and is assessed based on the blue book value of the car. For 2012 it’s 1.23% so you can do the math on how much more this will cost you per year. Now I am not expecting them to know every counties tax laws but they most certainly should know Mecklenburg counties as the majority of the customer live within that county.
Thank you for sharing your experience with us; all feedback negative and positive is appreciated. It is unfortunate to hear that your experience at our dealership was unsatisfactory. Customer service is our number one priority and we strive to make sure every guest leaves happy and satisfied with our staff. I would greatly appreciate the chance to talk with you directly to try and address any unresolved issues so that we may move our dealership in a more positive direction. Best Regards, Bill Aldridge – BDC/Internet Manager email@example.com 877-380-2009
I have been with Hendrick Lexus for 7 years. I have purchased two vehicles from them and even have family and friends which I suggested also purchase. The customer service is extremely pleasant and high quality. I never have to worry about my car and its care and will remain a longtime customer.
Thank you for the five star review! We're glad that we have been able to maintain your business for seven years and look forward to working with you for many more years to come. If you ever have any questions or concerns relating to your car, please don't hesitate to ask. Also, don't forget to follow us on Twitter and like us on Facebook to receive exclusive deals and special offers. Best Regards, Bill Aldridge BDC/Internet Manager firstname.lastname@example.org
Simply outstanding staff, cars, service department. Anyone wanting a new or used car go, you will not be disappointed.
Thanks for the great review! We're very happy to hear that you have had a positive experience working with our team and we look forward to providing you with outstanding customer service in the future. Don't forget to like us on Facebook and follow us on Twitter! Bill Aldridge – BDC/Internet Manager – email@example.com
Been a customer for 4 year. Always have received top quality service. The service people are always eager to help, and everything is done right the first time. The facilities are comfortable if you have to wait, and the loaners are always clean and reliable.
Thank you for the great review! We're glad your service experience has been exceptional for the past 4 years and we hope to continue working with you! Please feel free to contact us with any questions or concerns relating to your vehicles’ service in the future. Also, don't forget to follow us on Twitter and Facebook to receive exclusive service coupons! Best Regards, Bill Aldridge BDC/Internet Manager firstname.lastname@example.org
I am a first time buyer of a Lexus, and we have been very happy with our vehicle. Our buying experience we found the sales and service staff to be very knowledgeable and friendly. The purchase of the car was a very easy process, and extremely professional. I would recommend anyone looking to buy a Lexus to check out Hendrick Lexus.
Thank you so much for providing us with this great feedback! We're ecstatic to hear that you had such a positive experience with our dealership and we hope to have the opportunity to provide you with outstanding customer service in the future. Please feel free to contact us any time that you have questions or concerns about your new vehicle and don't forget to follow us on Twitter and like us on Facebook. Thanks again for choosing Hendrick Lexus! Regards, Bill Aldridge – BDC/Internet Manager – email@example.com
As a first time Lexus family, we have been thrilled with our vehicle and have found the sales and service staff to be outstanding. The purchase of the car was an easy process, and we feel that the Hendrick employees are knowledgeable and extremely professional.
Thank you so much for setting time aside to let us know how we're doing. We're proud to provide the best customer service we can and we're thrilled that you have been pleased with our efforts. If there is ever anything we can do to make sure you're getting the most out of your vehicle then please don't hesitate to ask. Thanks again for choosing Hendrick Lexus. Don't forget to follow our social media profiles on Twitter and Facebook for special coupons and discounts. Regards, Bill Aldridge – BDC/Internet Manager – firstname.lastname@example.org
We recently purchased our second vehicle from Jackie Johnson at Hendrick Lexus. Jackie is professional, not pushy and easy to work with. Hendrick Lexus has a very professional staff and exceptional service.
We sincerely appreciate you taking the time to share with us about your experience. Jackie will be very proud to hear that she was able to provide you with quality service. Customer satisfaction is always our top priority and we hope to continue providing you with quality service. Thanks again for choosing Hendrick Lexus! Make sure to look us up on Facebook and Twitter to receive access to exclusive coupons and promotions. Regards, Bill Aldridge – BDC/Internet Manager – email@example.com
Service is par none. Always go beyond my expectations; Service Department's suggestions are explained, but not pushed...and the final carwash is the sweet ending to the experience!
Thank you so much for taking the time to let us know how we're doing. We love to hear customer input because it helps us make sure that we are doing everything possible to provide the best customer service we can. If ever you have additional comments or questions then please feel free to contact us. We look forward to working with you in the future! Make sure to check out our Facebook and Twitter profiles for updates about special offers and coupons. Regards, Bill Aldridge – BDC/Internet Manager – firstname.lastname@example.org
I recently purchased an IS250 from Hendrick Lexus. I would recommend them to any of my friends and family.
Thank you for both the recommendation and the great review! We're always interested in feedback from our customers and your input will help us to be even better in the future. Please don't hesitate to contact us should you ever have any additional comments or questions. We hope you enjoy driving your IS250! Don't forget to like us on Facebook and follow us on Twitter in order to receive exclusive coupons and special offers. Regards, Bill Aldridge – BDC/Internet Manager – email@example.com
02/04/2011Provided by Citysearch -
From the second I stepped into the showroom, I was treated with respect by the entire staff. Years ago, I had a horrible experience with Lexus in Wisconsin and swore I would never step foot in a Lexus showroom ever again. But after reading the reviews on Lexus, I had to give it one more try. Bill Ingram treated me like royalty, patiently answered all my questions, made buying the car so easy and has continued with amazing follow-up. I genuinely feel like part of the Lexus family now. I have been recommending them to anyone and everyone!!!