6025 E Independence Blvd, Charlotte, NC 28212
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Wheelchair Accessible: Yes
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Took my SC430 in on a recall issue. The service department called me and recommend that I needed my timing belt,water pump shocks and calipers needed replacing. The timing and water pump was changed the previous year in NYC. I took my print out from lexus to another shop and as I had already known they we're trying to rip me off. Two years before this they told me my wife's GX470 radiator was leaking I knew this wasn't true because there is no anti freeze on my garage floor. Be careful these guys will rip you off.
PLEASE BE AWARE OF THE HIDDEN COST OF LEASING A VEHICLE IN NC!!
This dealership, while they are pleasant enough to deal with, will pretend to be ignorant of personal property taxes and how much a year they will add to your payments. I leased a 2012 IS from them valued at $41,000. I do not own the car but in this state the owner (Lexus) can pass the cost of personal property taxes on to the lessee legally. While this should be illegal it is not so please be aware that on a $41,000 dollar vehicle IT WILL COST YOU $600 DOOLARS FOR THE FIRST YAER WHICH RAISES YOUR MONTHLY PAYMET BY $50 A MONTH!! They will tell you that it’s only a couple of hundred and downplay this major increase in price. Please don’t take my word for it. Call 311 and speak to Mecklenburg county tax office directly before making a decision to lease a vehicle from any Hendrick dealership. This tax varies from year to year and is assessed based on the blue book value of the car. For 2012 it’s 1.23% so you can do the math on how much more this will cost you per year. Now I am not expecting them to know every counties tax laws but they most certainly should know Mecklenburg counties as the majority of the customer live within that county.
Thank you for sharing your experience with us; all feedback negative and positive is appreciated. It is unfortunate to hear that your experience at our dealership was unsatisfactory. Customer service is our number one priority and we strive to make sure every guest leaves happy and satisfied with our staff. I would greatly appreciate the chance to talk with you directly to try and address any unresolved issues so that we may move our dealership in a more positive direction. Best Regards, Bill Aldridge – BDC/Internet Manager firstname.lastname@example.org 877-380-2009
I have been with Hendrick Lexus for 7 years. I have purchased two vehicles from them and even have family and friends which I suggested also purchase. The customer service is extremely pleasant and high quality. I never have to worry about my car and its care and will remain a longtime customer.
Thank you for the five star review! We're glad that we have been able to maintain your business for seven years and look forward to working with you for many more years to come. If you ever have any questions or concerns relating to your car, please don't hesitate to ask. Also, don't forget to follow us on Twitter and like us on Facebook to receive exclusive deals and special offers. Best Regards, Bill Aldridge BDC/Internet Manager email@example.com
Simply outstanding staff, cars, service department. Anyone wanting a new or used car go, you will not be disappointed.
Thanks for the great review! We're very happy to hear that you have had a positive experience working with our team and we look forward to providing you with outstanding customer service in the future. Don't forget to like us on Facebook and follow us on Twitter! Bill Aldridge – BDC/Internet Manager – firstname.lastname@example.org
Been a customer for 4 year. Always have received top quality service. The service people are always eager to help, and everything is done right the first time. The facilities are comfortable if you have to wait, and the loaners are always clean and reliable.
Thank you for the great review! We're glad your service experience has been exceptional for the past 4 years and we hope to continue working with you! Please feel free to contact us with any questions or concerns relating to your vehicles’ service in the future. Also, don't forget to follow us on Twitter and Facebook to receive exclusive service coupons! Best Regards, Bill Aldridge BDC/Internet Manager email@example.com
I am a first time buyer of a Lexus, and we have been very happy with our vehicle. Our buying experience we found the sales and service staff to be very knowledgeable and friendly. The purchase of the car was a very easy process, and extremely professional. I would recommend anyone looking to buy a Lexus to check out Hendrick Lexus.
Thank you so much for providing us with this great feedback! We're ecstatic to hear that you had such a positive experience with our dealership and we hope to have the opportunity to provide you with outstanding customer service in the future. Please feel free to contact us any time that you have questions or concerns about your new vehicle and don't forget to follow us on Twitter and like us on Facebook. Thanks again for choosing Hendrick Lexus! Regards, Bill Aldridge – BDC/Internet Manager – firstname.lastname@example.org
As a first time Lexus family, we have been thrilled with our vehicle and have found the sales and service staff to be outstanding. The purchase of the car was an easy process, and we feel that the Hendrick employees are knowledgeable and extremely professional.
Thank you so much for setting time aside to let us know how we're doing. We're proud to provide the best customer service we can and we're thrilled that you have been pleased with our efforts. If there is ever anything we can do to make sure you're getting the most out of your vehicle then please don't hesitate to ask. Thanks again for choosing Hendrick Lexus. Don't forget to follow our social media profiles on Twitter and Facebook for special coupons and discounts. Regards, Bill Aldridge – BDC/Internet Manager – email@example.com
We recently purchased our second vehicle from Jackie Johnson at Hendrick Lexus. Jackie is professional, not pushy and easy to work with. Hendrick Lexus has a very professional staff and exceptional service.
We sincerely appreciate you taking the time to share with us about your experience. Jackie will be very proud to hear that she was able to provide you with quality service. Customer satisfaction is always our top priority and we hope to continue providing you with quality service. Thanks again for choosing Hendrick Lexus! Make sure to look us up on Facebook and Twitter to receive access to exclusive coupons and promotions. Regards, Bill Aldridge – BDC/Internet Manager – firstname.lastname@example.org
Service is par none. Always go beyond my expectations; Service Department's suggestions are explained, but not pushed...and the final carwash is the sweet ending to the experience!
Thank you so much for taking the time to let us know how we're doing. We love to hear customer input because it helps us make sure that we are doing everything possible to provide the best customer service we can. If ever you have additional comments or questions then please feel free to contact us. We look forward to working with you in the future! Make sure to check out our Facebook and Twitter profiles for updates about special offers and coupons. Regards, Bill Aldridge – BDC/Internet Manager – email@example.com
I recently purchased an IS250 from Hendrick Lexus. I would recommend them to any of my friends and family.
Thank you for both the recommendation and the great review! We're always interested in feedback from our customers and your input will help us to be even better in the future. Please don't hesitate to contact us should you ever have any additional comments or questions. We hope you enjoy driving your IS250! Don't forget to like us on Facebook and follow us on Twitter in order to receive exclusive coupons and special offers. Regards, Bill Aldridge – BDC/Internet Manager – firstname.lastname@example.org
02/04/2011Provided by Citysearch -
From the second I stepped into the showroom, I was treated with respect by the entire staff. Years ago, I had a horrible experience with Lexus in Wisconsin and swore I would never step foot in a Lexus showroom ever again. But after reading the reviews on Lexus, I had to give it one more try. Bill Ingram treated me like royalty, patiently answered all my questions, made buying the car so easy and has continued with amazing follow-up. I genuinely feel like part of the Lexus family now. I have been recommending them to anyone and everyone!!!
01/27/2011Provided by Citysearch -
Purchasing from Hendrix Lexus was such a great experience. I had no intention of purchasing a new vehicle. Ii had a real bad experience and time with my current vehicle. My past three vehicles were Aucra's and never expected to be a Lexus Owner. Then I met George Stephens. Although Geroge's goal was to put me in a new Lexus, he was especially attentive to my needs and concerns. It was a welcome experience to not just be a sale but to be a customer with no buyer remorse.
George has an ability to get his job done without making you fell pressured to buy! Excellent work because I am now driving a new Lexus and entered the showroom with no intention of getting a new car.
If you are even considering a new vehicle, before you purchase one, go see Geroge Stephens at Lexus.
01/26/2011Provided by Citysearch -
I never thought I could afford a Lexus until I met Walt Liebert. This man totally bent over backwards to get my wife a deal she could afford. This happened in 2008 and since then, there is no other place that I would shop for a vehicle. Our experience with Linda Piscopo and Sherrie Morris while adding ""extras"", our service advisor Collin Grooms whenever service is required, and of course Walt Liebert when looking to trade up or get info on new car technology, has been extraordinary, to say the least. These people treat us as if our car is their own personal vehicle and do a bang up job keeping it in tip top shape. Getting back to my ""super star"" Walt, his knowledge of the vehicles, his honest assessment of each model, and his low key sales approach has made him a winner in my book. He goes the extra mile to make sure you are comfortable with the deal and will have no future regrets. In fact, because of my confidence in him, I returned and bought myself a 2010 RX350, then turned around and traded my wife's 2008 ES for a 2011 ES350. Never before have I experienced a car dealership that made you feel like you were part of their family and were extremely important to them, and that, plus a quality automobile, is what Hendricks Lexus and their outstanding staff, brings to the table. Thank You Walt, Linda, Sherrie and Collin for including my wife and myself as part of your family.
01/07/2011Provided by Citysearch -
Lawrence was everything you would want in a sales associate: extremely knowledgable, friendly, helpful, paid attention to all our questions and concerns both small and large, polite and thorough. Great communication-available and responsive. Can highly recommend him and Hendrick Lexus for excellence both before and after the sale!
I was at your location getting my RX350 - 2007 serviced and enjoying the great atmosphere when I decided to just wonder through the showroom and there was this 2011 Red RX350 that was gorgeous. I really wan't planning to trade up but I decided to ask if we could make a deal happen especially since I have enjoyed your wonderful ads 'A December to Remember.' I bought my first Lexus from Peggy Iverson and immediately asked if she was in. She was and we started to talk. Remember; I wasn't planning to trade up but everything I asked for she immediately responded and a deal was made. She is awesome and the rest of the staff also followed through with finalizing the deal. She is the most professional, thorough and congenial sales person I have ever worked with and will recommend her to anyone that is looking to purchase a Lexus. The SUV is awesome - better than the last and it will not be the last I drive. Many thanks to a great lady!!!!
JB at Hendrix Lexus is #1
JB's attention to our needs was exceptional - next to none. He took the time to address our questions / concerns and provide us with just what we needed in getting the IS 250 we were looking for.
Daniel Greene was also provided us with great service and is a very knowledgable and friendly person with great attention to detail and follow through.
Thanks to everyone we dealt with there, as well.
Deal with them and you won't regret it.
11/30/2010Provided by Citysearch -
Buying a Lexus RX 350 was a breeze, thanks to George Stephens. He made the whole experience pleasant and easy. We are located in Raleigh, about 3 hours from Hendrick's in Charlotte, and that was no problem for them. Thanks to everyone we dealt with there and if you are in Charlotte (or anywhere for that matter), give them a shot a selling you a car. You won't regret it!
I visited them based on an on-line price. I called ahead of time to make sure the car was there. I showed up and the sticker price was much higher than the on-line price. I started my bargaining at 10% below the internet price which the guy said was going to be impossible. I asked him what the best price he could do for me was and handed me a price that was $800 more than the on-line price! I immediately left. Does anyone actually buy from these con artists?
I visited them today about a used IS250 listed on line for $23,999. Edmunds lists the car for just over $20,000 in ""Clean"" condition and $18,000 in ""Average"" condition.
Prior to visiting I printed the CarFax from their website which showed an accident in 02/10. I went to the dealership, test drove it, and began the sales process. The first number the guy handed me was $24,490, $1,491 MORE than it was listed for!
Secondly, I asked for the CarFax report and was told that ""He couldn't find it because another salesperson currently had it"". I told him that's fine, I have my own copy from their website and I wanted to know more about the accident it had been in.
He looked like a deer in the headlights, promptly said my CarFax was incorrect and left the office. After 15 minutes of watching him go up and down the halls of the dealership he returned with his copy of the CarFax that did indeed show no accident. However, his copy ended 12/09 and mine was current. He then promptly went and printed a new copy and was ""shocked and amazed"" that the car had been in an accident.
I then proceeded to tell him that I would like information regarding this accident in which he told me ""it's impossible to find that information out"", and then he offered me the car for $23,400.
I told him the most I would be willing to pay for the car was the Edmunds True Market Value price which was between $16,000 and $18,000 which he promptly told me I was wasting his time. Needless to say I left and will NOT return to that dealership for any of my car buying needs.
They try to build as much profit into dealer ""add on's"" and refuse to lower their prices to meet market value and other offers. The sales people play dumb when you ask a legitimate question, they try to deceive customers by not disclosing everything about a car, and trying to get them to honor their On-Line listing price is like pulling teeth! Stay away! Stay far far away!