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Business Description
Located in Charlotte, NC. Griffin Brothers always strive to provide our customers with value and the best customer service in the business. Now we’re also offering a low price guarantee on tires!
Hours

Regular Hours

SunClosed

Extra Phones

Phone: (704) 897-2193

Fax: (704) 896-0626

Brands
MICHELIN,Bridgestone
Payment method
visa, master card, all major credit cards
Neighborhoods
Mineral Springs, University City South
Categories
Tire Dealers, Wheels, Automobile Parts & Supplies, New Car Dealers, Used Car Dealers, Automobile Inspection Stations & Services, Auto Repair & Service, Brake Repair, Auto Oil & Lube, Automobile Accessories, Mufflers & Exhaust Systems, Truck Service & Repair, Tire Changing Equipment, Tire Recap, Retread & Repair, Wheel Alignment-Frame & Axle Servicing-Automotive

COUPONS & DEALS

No coupons available

Reviews

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Pete Smitty

02/11/2012

Provided by Citysearch - 
Overall
USE AT YOUR OWN RISK!!!!

There are few businesses I've encountered that I would never do business with them again, but Griffin Brothers(University Location) certainly earned this designation! I don't know which was worse, their poor workmanship or their total lack of responsibility and accountability. Do not be fooled by the good customer service facade given by the front desk staff.

When my timing cover was removed it was broken and fractured. The broken clips and shards of plastic were left inside of the engine compartment. When I brought this to the attention of the front desk CSR (Ester), she actually said to me ""it would be fine"". No apology, no empathy, all while keeping a straight face, REALLY!!!

I asked to speak with the service manager and I was told he was unavailable. I declined any other service at that point from Griffin Brothers. They did not put my vehicle back together and I had to request the nuts and bolts from the front desk which were removed from my timing cover! Finally, I had my vehicle towed to a different garage, as I felt the lack of professionalism had become egregious.

USE AT YOUR OWN RISK!!!!!

Pete

bstone00

06/09/2011

Overall
Poor customer service, very SLOW

I came here before work to get my AC checked out.The guys there were very friendly and welcoming and told me they could have me out by 2:00 (I came in at around 12:15). Needless to say they weren't ready and it had already turned to 2:10. A couple of the mechanics were standing around chit chatting while my car was left unattended.I was extremely dissatisfied with the service.I had to ask them on several occasions if my car was ready. They knew I had to be at work and if they were not going to be able to get me out in time they should have set that expectation. Oh by the way, NOTHING was fixed. It took them two hrs to tell me it was a compressor issue and that they would EMAIL a quote of how much it would cost. Also, don't let the charm and playfulness of one of the associates there fool u. They do that to sucker you in and make you think they're top notch.The associate played with a paper airplane for ten minutes.Those ten minutes could have went to fixing my car. Very unprofessional and VERY, very slow. I was late for work and NEVER received the quote by email.

JoelBG

12/30/2010

Provided by Citysearch - 
Overall
The work they do is amazing

Kyle and Neil were fantastic. Keeping a 1993 Volvo in top condition is truly amazing! Thank you guys!

Dream Big

12/22/2010

Provided by Citysearch - 
Overall
They are Excellent!

I have had my 3 cars services at the Griffin Brother's since arriving from Texas inn 1998.

georgannholsclaw

12/16/2010

Provided by Citysearch - 
Overall
I will most definitely recommend Griffin Brothers

To our friends at Griffin Brothers, We would like to thank you for covering our recent repair of our 2000 Honda Accord. We appreciate your integrity in standing behind your work in spite of American Ca Care refusing to warrant those repairs. You can be sure that we will recommend your business to our friends and family in the Charlotte Area.

Evitabush

12/08/2010

Provided by Citysearch - 
Overall
I am glad to do business with them

I was told this was a ""friendly"" business and I do agree. i was treated with respect and received great services. I will definitley will return and recommend your business.

Mica562

11/30/2010

Provided by Citysearch - 
Overall
Griffin Bro.

I appreciate your advisor's honesty and advice! Thanks

llhockley

11/23/2010

Provided by Citysearch - 
Overall
I know they do a great job

I'm a retired auto mechanic so I bring my 3 cars here because I know they will be serviced right .

devinmckeel

11/16/2010

Provided by Citysearch - 
Overall
They are SO awesome! I'll be back!

I brought my car in for a non-working blinker. In and out in 15 minutes and NO charge!! Thank You!

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