5489 Josh Birmingham Pkwy, Charlotte, NC 28208
I was running very late in catching my plane and knew that returning my rental car could cause me to miss it. I pulled up and explained that i was running really late and that i didn't have time to top off the gas. Not only did the return agent tell me to not worry about waiting on them to check in the car, but that he would discount me on the gas that it would take to top off the tank. I made my flight with 5 minutes to spare. I will definitely use Enterprise going forward.
After renting a car from another company I was angry. I went back to the airport in Charlotte NC, and rented from Enterprise. At first it was flushstrating because I did not have enough money in my card for my complete stay in NC. Due to me being ripped of from another rental place. How ever Enterprise was put my worries at ease they told me I could rent the vehicle for a week and extend it when my week was up. NOT only that they kept the original contract offer. I tell you this company is awesome and I will from now on rent from Enterprise
We arrived in Charlotte at around 12md on Thanksgiving. We were given a choice of vehicles by our very nice Enterprise rep (sorry I don't remember his name) and we were on the road with directions in a very short time. Great Chevy Traverse as we were up and down the mountains of Asheville. Return was just a pleasant and fast experience.
I recently rented from Douglas Airport in Charlotte. It was very busy and they were out of the car I had reserved. They apologized for that and said they would upgrade me, which they did. Then they said because of the inconvenience, when I returned the car to the Greensboro airport to not fill the car, they will take care of the gas. Because of the length of the trip, I used the entire tank, and they said not a problem. Everything was great. I use Enterprise all the time and have never had a bad experience. Ray S.
it is clear the this Enterprise location cares about customer service. I interacted with three employees they were all engaged, friendly, and helpful. Every detail was preformed with a high degree of excellence. It was a MUCH better than typically anticipated and expected experience.
Highly recommend using this Enterprise! The experience from start to finish was one of the best overall interactions. We felt like we were treated with respect and honesty unlike another car rental company we used in the past. When we arrived our check in was very quick and easy. We were upgraded to an amazing car that we loved. The drop off was just as quick and easy. I allowed about an hour for drop off because it took over an hour to return a car to a previous different car rental place. I walked away very glad that I used Enterprise and will definitely use ONLY Enterprise in the future. Way to make a new customer for life!!
Was staying in Salibury for the weekend to attend my family reunion. I notice that something wss leaking from the tental. I called the emegency number to try to get assistance, but there was no one local to assist me, which meant I would have to wait 90 mins for a tow an ride back to Charlotte 33 miles away in my party attire and miss the event that I flew out for. I had to hitch a ride to the party, iI spent alot of money to attend my family reunion and it was inconvenient. My flight was the nex morning at 630 and to go back to Charlotte was not happening.The staff at the airport have terrible customer service skills. Thankfully I was able to get the vehiclle bsck and make my flight on time.
I was glad to have upgraded the vehicle. It was a test drive to a vehicle i actually purchased a day later. I was refunded in a timely manner as i needed the vehicle as i needed the vehicle for one day instead of 4. Overall everyone was friendly and customer oriented!