Saved to Favorites

We'll Pick You Up

General Info
Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Charlotte, NC. Just one of the 7,200 branches in over 30 countries helping with your car rental needs. Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland, Germany, France, Spain, Portugal, Italy and Greece. Moreover, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population, Enterprise Rent-A-Car offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs - and local car rental customers are picked up at no extra cost. We are committed to doing things the right way: taking care of our customers, our employees and the communities we serve. It's what we call "The Enterprise Way," and it has been the foundation for our growth and success for more than five decades.
Hours
Regular Hours
Mon - Fri:
Sat:
Services/Products
Car Rental, Rental Cars, Rent a Car, Van Rental, Auto Renteal, Luxury Car Rental, Airport Pick Up
Brands
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method
amex, discover, master card, visa, check, cash
Neighborhoods
Henderson Circle, West Sugar Creek
Categories
Car Rental, Automobile Leasing, Truck Rental, Van Rental & Leasing

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Nicole V.

01/27/2017

Overall
Selection
Service

If I could rate 0 stars I would. Absolute headache from the beginning. I was involved in an accident and the insurance company paid for my rental for a month and a half. The morning after the last day the insurance covered the vehicle Justin from the office was at my door at 8:30 am with Hunters tow truck company ready to tow the vehicle. No phone call prior to ask if I would like to extend or anything. I explained that I wanted to extend the rental because I needed a little more time and he flat out refused and told me 'No we are taking this vehicle'. If it weren't for me calling his manager at the office he would have had the vehicle towed. I went into the office and extended the rental for another week. When the charge finally cleared it was $100 over what I authorized. Looking over my bank statement I've noticed several unauthorized charges from enterprise totaling over $250 what I authorized and have had to shut down my account for fraud. I have been trying to get this matter cleared up for over a week now. I have sent sever emails to Laurin the office manager with no answer and have made sever calls to corporate where I'm told my issue had been escalated however I have not received one phone call or email back in a weeks time. Not only that but Enterprises customer service leadership team is a joke. No empathy, they cut you off mid sentence, rude and robotic. I am still sitting here a week and a half after my rental was returned with no answers. I will absolutely never rent with Enterprise again and wouldn't refer them to my worst enemy. Customer service is everything and I will definitely rent with a competitor next time.

Chris S.

11/18/2016

Overall
Selection
Service

I've been renting with Enterprise for years and Lauren, the branch manager and her staff has always been professional, accommodating and pleasure to do business with. :)

Lissa P.

08/07/2015

Overall

The Branch Manager was awesome to work with. Despite the long wait, and the awful smell in my rental, she made the transaction smooth! She waa polite, sweet, and courtesy! I would recommend this location to anyone and I will return.