Alter Ego Salon & Day Spa
2127 Ayrsley Town Blvd, Charlotte, NC 28273
(704) 697-1950Add Hours
Primary Phone: (980) 297-7099
Phone: (980) 297-7099
Phone: (704) 364-9998
Phone: (980) 297-7096
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My wife has been getting her hair done there for 2 years. To save a bit of money I bought one of those groupon deals. The stylist she had been using isn't a "Junior" stylist so they wouldn't honor it. Wouldn't roll it over to be used on other services either so I called groupon and had my money refunded.
My wife's stylist is a nice guy and the receptionist offered to have the owner call her to make it right or offer some sort of exchange.
Instead, the owner called her back and yelled at her explaining that she didn't deserve her money back and that since she had called his work, he now wanted to talk with her boss about her bad attitude.
Seems to me that behavior like that crosses a line. He could have left it at "no, he wasn't going to do anything to make it right." I wouldn't have liked it but it would have been his choice. Calling and threatening to get someone in trouble at their work because they weren't happy with your services seems a bit like harassment.
10/28/2008Provided by Citysearch -
I chose Energize for my Brazilian underarm and leg waxing service because they are located in my neighborhood. I was so disappointed by the service that I received there that I didn't even end up getting my underarms waxed. I knew going into the waxing that it was going to be painful but didn't anticipate the bruises that I received. I have been told by reputable spas that this doesn't happen with a professional. She never pulled my skin taut. I left in tears because I was covered in wax and still had so much hair remaining. I called to speak with the manager the following day to complain about my service AND the fact that my credit card was charged twice for the full amount and she made excuses for the staff. I can't believe that she didn't even apologize for my bad service or offer a refund or credit of any type. She told me that I would be calling her to apologize. This place is not clean and not professional. Please think twice about going there. I promised myself that I wouldn't write a review until I calmed down. It has been a week and a half since my service and I am still disgruntled. Next time, I will pay the extra money and go to a better salon and spa in Charlotte. Please, please beware.
02/02/2008Provided by Citysearch -
I had my eyebrows waxed at Energize today. While the staff was courteous and they took me a few minutes early, the actual service was terrible. My eyebrows are completely uneven. The aesthetician could not even find the tweezers (and she never did). I sat in an old office chair for the entire appointment with the door wide open. The salon itself was dirty and completely empty. I do not recommend Energize. I have received excellent service over the past 5 years at Modern Salon. If you are seeking salon services, do yourself a favor and visit one of the Modern Salon locations.
09/26/2007Provided by Citysearch -
Energize Salon Day spa is the best place in charlotte to get a facial or body treatment!! i had the best facial with Alaina. She was kind understanding and very informational. I was relaxed in a heartbeat! My skin felt and looked completely diffrent when she was done! I also had my hair cut and colored by katrina who is hilarious! She did the best job ever. i will NEVER stray from this spa or my two favorite girls. Everyone in charlotte should be coming here!!
08/02/2007Provided by Citysearch -
I went to Energize salon to see Ty for a color and cut after being referred by a coworker of mine and was so pleased with the results I immedietly rescheduled for another appt with him for my touch up. He listened and did exactly what I asked for and was so personable with me I was very impressed. I was also glad to hear he does nails as well the prices for mani and pedi's are a little more expensive than I usually pay but he does such a great job at hair I can;t wait to try him out for a pedicure. The owner came and suggested products for me and was very knowledgable so far a great place to go for services and while there was treated very friendly by the front desk girl.
04/28/2007Provided by Citysearch -
I went to energize salon today, 4/28/07. I arrived 5 minutes early and was taken right away. Le the owner cut my hair and it was the best cut i ever had! Debbie waxed my brows and gave me deep tissue massage and my back feels 10 times better! Everyone was professional and friendly, I would deffinetly recommened this salon to everyone.
04/24/2007Provided by Citysearch -
I went to get a haircut on Saturday, I was a walk in and I waited maybe a minute and was offered some water and a magazine! Georgina cut my hair she was pleasant and did a good job..My hair looks awesome and the cut was much needed. The service was fast and the people were friendly!
04/13/2007Provided by Citysearch -
I have been to this salon several times!!! First to get my hair done by Jessica she listened to want i wanted and told me the best way to achieve it!! My hair looked great!! Then i went for a manicure and pedicure with Ty my nails looked great and he was very funny! I Also had a facial by Debbie and she was relaxing and taught me a lot about skin care!! Over all I'd say they employees were nice and imformative!
03/05/2007Provided by Citysearch -
I went here on Saturday and they are very much overpriced for what you get. It looks like a chic salon, but is was not. The people seemed unfriendly and like they were annoyed I wanted a walk in hair cut. From what I read here, they are not that great, so I won't be back.
03/01/2007Provided by Citysearch -
I got a gift certificate and used it to get my color done and it was not good. My color looks dull and bland and the service there was bad. No one really talked and the place was prety empty. The girl who did my hair was nice but she acted like even she didn't like the place. The floors were pretty dirty and the salon was not very clean. I'm glad my husband had a goot heart to get me a gift certificate, but I surely let him know it is way overpriced and not worth the time or money.
01/30/2007Provided by Citysearch -
Energize Salon has the worst service in Charlotte. When I moved here from Fl, I went there because it seemed like a nice salon in a good area....I was wrong! I had my hair colored there and it was ok, not great...but whatever. When I went back 2 months later, Lynn did the color and it turned out horrible. The roots where still 1/2 inch and there was ungly brown streaks and I was mortified. I left and went home, thinking it would be ok, and I cried all night. The next day I went to another salon and had to pay over $200 to get it fixed. There were 4 +different shades of color, that had to be removed. When I contacted the salon to complain, they ignored me. I requested my money back and showed proof that I had to get it fixed and they refused. They were not friendly and I think the customer service is terrible. Their webiste says they stand by their product and service and they will gurantee your satisfaction....THAT IS A LIE. My advice, DON'T WASTE YOUR TIME OR MONEY ON THIS SALON.