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East Charlotte Nissan

(106 Reviews)

6901 E Independence Blvd, Charlotte, NC 28227

(704) 246-5727

CLOSED NOW
Today: 11:00 am - 6:00 pm
Tomorrow: 9:00 am - 9:00 pm
12
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

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General Info
M 9:00 AM-9:00 PM, Tu 9:00 AM-9:00 PM, W 9:00 AM-9:00 PM, Th 9:00 AM-9:00 PM, F 9:00 AM-9:00 PM, Sa 9:00 AM-8:00 PM, Su 11:00 AM-6:00 PM (; Service Mon - Fri 7 : 30 am - 6 : 00 pm Sat 8 : 00 am - 4 : 00 pm, Sun 10 : 00 am - 4 : 00 pm)
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Brands
Nissan
Payment method
all major credit cards
Neighborhood
Idlewild South
Categories
Automobile Parts & Supplies, Used Car Dealers, Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Accessories, Automobile Leasing, New Car Dealers, New Truck Dealers, Used Truck Dealers
Other Information

Parking: Lot

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Reviews

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hokiehouser

08/17/2010

Provided by Citysearch - 
Overall
Zero Star Rating Should Be An Option

The buying experience was less than satisfactory, including the dealership?s neglect to submit my information to the insurance company to cover my new vehicle. Fortunately, I realized the absence in coverage and took care of this myself. However, the disappointing sales experience is minor in comparison to the service I have received in the 3 months since buying the vehicle. The ""Nissan Certified Used Vehicle"" that I purchased 3 MONTHS AGO has been brought back to the dealership 3 times? so far! Once for a bad seal around the headlight, this after multiple phone calls and 1 MONTH was finally replaced. Second for leaking transmission fluid, which luckily was repaired the day I brought it in (still an inconvenience to drive to the dealership). Most recently, my battery died and I had to be towed to another Nissan dealership. The service department at this dealership informed me that my V8 truck had a battery equipped for a mid size car!!! After explaining the situation to multiple employees at East Charlotte Nissan they apologized that this happened, but would not be reimbursing me for the cost of the new battery or the towing fee (totaling around $250). The only explanation that they offered was that the vehicle was thoroughly inspected before I purchased it. Which implies one of 2 things: THEY ARE IN DESPERATE NEED OF NEW SERVICE TECHNICIANS; or they believe that I enjoy spending so much time and money there, that I damaged my headlight, loosened the bolts on the transmission and switched the battery for fun.
At this point my only option is to report the dealership to the Better Business Bureau with the documentation of my continued issues as well as pursuing a small claims case. This may sound petty considering the amount I?m requesting for reimbursement, but at this point it is the principle of the matter!! Do not go to East Charlotte Nissan unless you enjoy being taken advantage of.

Rick G.

01/17/2017

Overall
Expertise
Professionalism
Selection

*****Think twice before buying here*****
My experience in dealing with this dealership was extremely dishonest and unethical.

The sales management team along with the financing team are all dishonest and are only in it to close the deal. They will try to play little games of the seat during the numbers process but it doesn't stop there, it continues in the finance office. They are truly your classic auto dealership, trying to see if they can outsmart you in the numbers game.

I caught them into lies. Once when we were doing the numbers in the beginning to settle on a price, and again in the finance office. Then because I held them accountable they almost made a decision not to sell the vehicle to me because now the numbers did not work in their favor.

NOTE!
1.When you settle on a price with this dealership, and a down payment, make sure you also settle on an APR.
2. If they tell you they're gonna throw in a free warranty, IT'S SIMPLY NOT TRUE!
3. If they tell you they're going to throw in free gap insurance, IT'S SIMPLY NOT TRUE!

This dealership tried to change the APR, hide the charges for the warranty and the gap insurance and lie to me right to my face.
I demanded that they remove the charges from the financing agreement and held them accountable by providing free gap insurance and the warranty as they promised. All of a sudden neither one of them were free! And we were now discussing the cost of a warranty and the cost of gap insurance. LOL.

AGAIN, this dealership is dishonest and unethical. So if you want to wonder whether you were taken advantage of? Or if they just thought you were stupid enough to buy their dumb deal, then purchase a car here.

Otherwise, Your better off shopping somewhere else.

P.s. This is not even the half of the issues I experienced with them. They should be ashamed of their bad business practices that end up with reviews like this.

Annalee H.

03/09/2015

Overall

Innovation that excites. Customer service that blows. Very disappointed with the ratio of promises met vs. promises kept.

Overall
HORRIBLE!

I will never buy a car from this dealership again.. They don't pay off your other car, or call you back!! Not to mention not switching my tag over to my new car!!!

mitzi.white.351

07/15/2014

Overall
Nice dealership, but pushy!

I specifically stated that I wanted my car to remain financed through Nissan. Apparently that didn't happen and I am stuck with TDAuto Finance. Thanks for nothing Manny! Lost a customer.

Janet E.

08/22/2013

Overall
great experience!!

Yes I would definitely recommend east charlotte nissan! My wife and I traded our 2006 Nissan Titan for the 2013 full loaded titan. Our salesman Justin Davenport was excellent! He made sure that we were 100% satisfied and was very easy to deal with, also very good sense of humor. I woukd definitely recommend East Charlotte Nissan to anyone out there. Rene & Maria Mejia. PS the sales manager Vince is one of the best to deal with too. We are very happy.

lavonsd

02/19/2013

Overall

In 2011, I came to East Charlotte Nissan to look for a used car for my "soon to be"18 year old son. Troy Moffatt was the sales person who took the time to show me my options and how I would save money and have the warranty coverage that I needed. Vince Campbell (finance) ran down some numbers for me making it clear to me that getting a new vehicle was the best option for me. I purchased the new Nissan Altima 2012 instead of an older used vehicle. Exactly a year later - with only 5k miles on the vehicle - I came in for an oil change and NOW my son has a brand new 2013 Nissan Altima - which has better features than the 2012. I have been driving my old SUV since 2008 and I now also have a 2013 - Nissan Morano. Troy Moffatt made this happen for me in 2012 and again in 2013. He was very trust worthy and that means so much to me. Especially when it comes to my son! Thank you East Charlotte Nissan, Troy and Vince! I love my new cars.

ik47

12/01/2012

Overall
HORRIBLE !!!!!!!

Ok so I both the car from there . Got ripped off . Well I thought I will give them another chance . So I went installed 4 new tires . While doing that they broke a tire sensor and blamed it on me . Another 100$ . Then right after I changed the tires the same day I went out of town . Next thing I know my car shakes like crazy and one of my wheel losing tire pressure . And I'm out of town. So anyway I got home and take it them to fix it . And they admitted they forgot to do a balance on one of my tires and forgot to put the seal on my tire that is why it was leaking air . It only took them to do that 3hours . WOW . Anyway they like its all take in care of and we washed your car for you . I come out outside and my car never been washed . I just left knowing IM NOT coming there again !!!!

denise66

03/08/2012

Provided by Citysearch - 
Overall
Great service

It was a pleasant experience. I was not happy with the service when I purchased my previous vehicle; but was able to encounter a better experience. If you are looking for someone to assit you in finding a vehicle that will match you as a person, Ronald Disby will be the person to see. I believe he addressed my concerns in picking a vehicle of my choice. I am satisfied with my purchase and I extend gratitude towards his customer service.

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