Depo Tires and Services
6800 South Blvd, Charlotte, NC 28217
|Mon - Fri:|
Bike Parking: Yes
Wheelchair Accessible: Yes
STAY AWAY FROM THIS PLACE!!! They take hours to do simple repair work and they cannot even do things right. They won't even turn the rotors after a brake job. These people don't know what they are doing. They are a bunch of backyard mechanics. Heck, they even do most of their work in the parking lot on the ground with jack stands, which is totally unprofessional. These people will mess up your car and they don't even provide a warranty for their work. They will only give you 30 days and then you get charged for everything again. On top of that, only 2-3 people there actually speak English and you will find it very difficult to resolve any issues with them. Take your car anywhere but here!
I live about 3 miles from the shop and any time I've had an issue with my cars they have always been prompt, professional, and courteous. I too don't know what all the negative comments are about but I have had no problems at all. Just recently I had to have my passenger side wheel ball bearing fixed and they had ordered the part and had it waiting when I got there and fixed my car within the timeframe they provided. I have nothing but great things to say about this business. Keep doing what you're doing!
DO NOT GO HERE. I live near by and entrusted my car at this shop several times. I received my inspection here, several tire changes and breaks. Most recently, I took my car in for jerking and for a loud scraping noise coming from the rear tires. They suggested an alignment and two (used) tires. This did not fix the jerking of my car or the terrible sound. They said to return in 3 weeks to replace the upper tire arm. Less than 24 hours later, I was driving and the car jerked out of the lanes and I had to pull into any car shop because I knew my car was unsafe to drive. The rear left tire was tilted. The wheel bearing had come apart and the rotors were damaged. The shop owner said once he lifted my car, the tire would surely fall off.
My car has been serviced by Depo Tires & Services for months and I have spent hundreds of dollars expecting proper and honest work. They improperly installed my breaks, and charged me $120 for an alignment and tires that did not fix the issue for which I came in for (car jerking uncontrollably). My car had to sit at that shop on the side of the road for a week because I could not afford to pay $600+ for a new wheel bearing, rotors, and breaks. Depo Tires & Services neglected to inform me that my car was not safe to drive.
Once I was able to request an advance from my boss in order to pay for the repairs, I went back to Depo Tires & Services to inform them of the improper work, how they put my safety at risk by allowing me to leave with the car Friday afternoon only for the wheel to completely fall apart Saturday morning. My breaks are under warranty but since they had been replaced by the shop that rescued me, there was nothing (Depo) they could do for me. When I asked to speak to the owner, any employee laughed saying he's never here. I insisted they risked my safety, I was a loyal and paying customer, I need to be compensated for their negligence, poor work, and damages to my car due to their ignorance. The person who spoke to me was unprofessional, defensive, and apathetic to my needs as a customer and his role in effectively serving customers.
I would never let anyone I know take their car to this place. If you want to pay money for repairs, parts, and or service on your car, ask the manager of the technical dept at your place of work for the contact information of whoever services his/her vehicle. I would also suggest going to a chain or more established company with a reliable customer service dept. I would rather pay a little more money at a reputable car service shop for efficient work backed by warm customer service than to every end up at this place on South Blvd again. Take care of your car. Do not go here.
I don't know what the first person who posted on here saw, but I was extremely pleased. I needed good used tires to be able to pass inspection. They found me 4 tires (two of each and name brand) for an incredible price. The service took a minute but they were also slammed that day. I'm willing to wait an hour to save $200.00. How about you?
This is the worst place to buy tires from, I do not recommend this tires place the service is bad, they rip people off on the prices. they dont care about leaving a good impression on the customer. plus there are two fake nasty ugly looking man type of ladies at the register who are also plain rude to customers. if you want to experience bad customer service and really expensive tires this is the place to go to.