Cash America Pawn - Pawn Shops & Loans
2640 Freedom, Charlotte, NC 28208
Fax: (704) 391-8976
toll free: (877) 421-2000
Specialties: Office Equipment, Memorabilia
No coupons available
I frequently visit many of your stores for cash loans in the Charlotte, NC area. Yesterday, my customer service experience was not what I'm used to receiving from Cash America Pawn. I called the store at approximately 5:52pm. I spoke with the manager to let them know I was coming down the street to pick up. They replied, "we're putting the bikes in now, if you hurry up you can catch us". At 5:59 p.m., I was at your door and one of your representatives was locking the door. There was still one customer inside, so I asked,"I have one minute, can I come on in for a pickup only?" The associate spoke through the door stating, she had already started counting the drawer down. This was hard to believe since it was not even 6:00 pm yet. I then called while standing outside your store, and asked if I could speak with her manager who I spoke with not even 10 minutes before. She placed me on hold for over two minutes, and no one ever came to the phone. As a customer service professional myself, I understand when it's close to closing time you are ready to end your shift. I also understand that the last customer should be treated with the same courtesy, as the first customer. I was very disappointed at the service I received from the associate at the door, 1 minute before closing while another customer was still inside being serviced. My family and I are frequent customers there, so I wanted to share my experience with you.
03/26/2012Provided by Citysearch -
I have bought a couple thousand worth of goods in the pawn shop, For the last may be a year or so they have a manager ""Mark"" very unenthusiastic about the job he does and will look you up and down to rate if you are worth his time, Mark is very rude for the times that I have bought anything there since he was posted to the office I have almost had to beg for it. I know I am not the only one with this sentiments am sure this has been happening to others as well. The staff seem to be walking on egg shells with him as well, for approvals on bargains or rates. He might be in need of retraining on customer awareness.