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03/27/2012Provided by Citysearch
I have been a customer at Autow Hook-up since Feb 2011. I have recommended people as well. They have excellent customer service. The staff is friendly and they go above and beyond to satisfy their customers. I had and issue with my car and they did not stop until they found the problem.I was patient and sure that they would find the problem and they did. They are more than fair and it's hard to find this type of automotive business that is honest, fair and reasonable and do not take advangtage of you. I appreciate the service I have recieved and they have a customer for life. T Farley
02/24/2012Provided by Citysearch
There like Family. There Service is First Class, High quality and very professional. They let you know what's wrong with your car before working on it and find solutions in how to repair them. When I come to Autow hook up i know my car will get the best care. Very Honest and caring there ""A"" GREAT TEAM... Customer Service is excellent... ""There's only three good things you should have in life Good Husband, Good Doctor and A Great Mechanic""... I Highly recomend there services to anyone. ?M.C.?
02/21/2012Provided by Citysearch
These folks are like lifelong friends. I will always take BMW and GMC to them. The repairs turn out very well. My cars issues are resolved, and I never have a reason to go anywhere else. You won't find a more honest, fair, and customer-service oriented place of business in Charlotte. They always tell you exactly what is wrong before you have to pay for the repairs, and you always know what to expect before you ever pick up your vehicle. Their recommendations are always good and they are always really polite ;-)
02/17/2012Provided by Citysearch
I have been to Autow Hook-Up twice and I have to say both times were great! Friendly service, polite, up front information and quality work. Fair pricing helped too.
Although I don't know a lot about cars they gave me repair recommendations without the pressure, which made me feel in control.
Nice feeling. :)
Very satisfied with customer experience.
Would recommend they be your first stop for service!
02/15/2012Provided by Citysearch
Es muy alentador saber que podemos llevar nuestros autos y que harán un excelente trabajo. Vale la pena el viaje y siepre salimos satisfechos. Son muy honestos y eficientes. El ambiente adentro mientras esperas por tu carro, es muy acogedor y limpio. No es una molestia esperar por el servicio que le estén haciendo al carro, puedes cómodamente usar el internet que se provee y ver una película sentadaccomoda en los sillones, que la verdad están muy cómodos también.
02/13/2012Provided by Citysearch
Even when I didn't think possible, I have found a car service repair shop that I actually don't mind calling. As someone who uses her car constantly, Autow Hookup has been the go-to place for me. They're efficient, they're honest, and they believe in speaking with you about the reality of your car--meaning, if it ain't broke, why fix it? And if it is, then let's get to it!!
The ladies behind the desk see to it that you are as comfortable as possible, and the mechanics keep you updated with all that's going on--in terms you can actually understand. Your car goes in for what it's experiencing and instead of an all day nightmare--unless it has to be--you're out in half the time. What more can one ask for???
Baez, Larry, Lily, Mercedes, guys...you're great!!!
Great customer service and the mechanic really helped me fast when I was in jam on a Friday when they were about to close.
Actually called them for towing services but when I learned about their mechanic services I decided to go ahead and try. I am glad I picked them off the list on my phone because they really did me justice.
The entire staff is really friendly and not out to overcharge you like some other places I've been.
08/05/2011Provided by Citysearch
The service was grade A from the guys who towed my vehicle to the front desk to the mechanic who fixed my car.
This has to be first time that I enjoyed getting my car serviced at a shop. I initially thought that they were only a towing business but I learned that they also did mechanic services so I went ahead and killed 2 birds with 1 stone and I'm glad I did because I got great service. The tow truck guys were entertaining and funny for the ride, the ladies at the front desk were nice as well as very pretty and the mechanic did quick work as well as gave me tips. I actually went ahead and setup an appointment for an oil change soon because of their exceptional service.
What else can I say but, HIGHLY RECOMMENDED!!!!
Phone: (980) 207-4312
Address: 2930 Gibbon Rd, Charlotte, NC 28269
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Charlotte, NC 28216