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General Info
Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Regular Hours

AT&T, At&T, Electronics
Payment method
master card, visa, check, company card, debit, discover, amex, apple pay, cash, paypal, all major credit cards
Southpark Shopping Ctr
Barclay Downs
Consumer Electronics, Computers & Computer Equipment-Service & Repair, Computer & Equipment Dealers
Other Information

Parking: Garage

Bike Parking: Yes

Wheelchair Accessible: Yes

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Nanette S.



My husband and I had purchased 3 new Apple iPhone 6's from the AT&T store and activated them on Jan 4, 2015. My phone (iPhone 6 plus) was used on their network until frozen after 6 days. I went to the Apple store for repairs. An Apple employee named Lenny took my phone to the back of the store and returned stating that myphone was a used Sprint phone with a different serial number than what had been used on the AT&T network and different from the SN on her phone box. The Apple employee also stated that the SN internally on the phone had been scratched off. He also stated it was a Sprint phone. If it is a Sprint phone then we would never be able to use it on an AT&T network. Prior to the Apple visit, this phone was never out of my possession or sight. It had my Otter Box cover on it which had to be removed for evaluation.The employee named Lenny then told me "you should not buy your phone from 3rd partys because they (AT&T) sold you a used stolen phone." What a cellular nightmare.

The fact that my phone with the correct SN had been used on the AT&T network for 6 days proves that an employee at the Apple Store in the SouthPark Mall in Charlotte, NC stole my phone. Every employee involved in the store is denying that I had my original phone with me. The store manager named Eric stated that he reviewed their camera tape and that I brought this stolen phone to them. He would not give us another phone. So I walked into the store with an AT&T phone that was frozen and receive a dead Sprint phone instead! I can't possibly make this up. My family has been a long time Apple customer. I am not interested in returning stolen phones to the Apple store. I want my phone back. A police report with the Charlotte Meck Police Dept has been filed.




I had the worst experience ever at the apple store I. Southpark mall the man that worked with us was extremely rude this is so upsetting but it was the worst ever I am so mad right now



Provided by Citysearch - 
Does not live up to Support

This store took my brand new defective from factory 13"" macbook pro from me 2 weeks ago. Only now after coming into the store to complain have they realized that they ordered the replacement wrong and the request has only now been processed. They were barley even sorry to tell me that after the maximum replacement time of 1-2 weeks that it would take at least 7-10 days to have the computer even built in CHINA. Very very disappointed in apple.

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