Animal Medical Hospital
3832 Monroe Rd, Charlotte, NC 28205
Specialties: Pocket Pets, Dentistry
I can't really express how disappointed I am with AMH. My boyfriend was down from Raleigh to help me bring my newly rescued cat for his appointment and we left early with him and drove from Cornelius down to their offices. Through no fault of our own, Independence was closed down to one lane. We were about 18 minutes late (I called before my appointment time to let them know I was running late and why).
I understand that they'd have to take the next appointment before us in that case, but they didn't just do that -- they enacted a PUNITIVE policy that they would take all the walk-ins in the waiting room before us. We would have to wait (with my cat in his tiny temporary cardboard crate that he was currently dismantling) for over an hour. I know they could have made an exception because one receptionist asked about it, but they chose not to. Nevermind that I told them about the road conditions and my boyfriend's 3-hour trip. Nevermind that we weren't 20 minutes late (that's when their policy kicks in) until she started checking us in and called back to the doctor.
This is ALSO the same office that years ago agreed to see my turtle (not an emergency or anything). When I got there, I quickly realized the vet had NO qualifications to do so -- she was basically a recreational turtle lover. She had as many qualifications as I did. She even wanted to clip my red-eared slider's nails -- not something you do. I paid for the visit and didn't say anything then, though I was upset, but now their offenses are really accumulating.
Thanks for helping NOT helping me with my new rescue baby at all.
Other relevant info, by the way: this is one of those giant machines of a vet clinic with tons of doctors. I much prefer a small vet clinic where they know me and my babies and actually CARE about my animals.
Top notch Doctors and staff who gave amazing care to my very sick cat, Halloween. Thanks to Axy at the front desk for her help and the wonderful doctors, all of whom helped to put my mind at ease over what was a very, very sick kitty. Clean, bright, welcoming. It felt right the minute I walked in. Highly recommended.
This is the worst Animal Hospital I have ever been to. We brought our puppy because my husband and I thought she may have the start to an ear infection. When we got there we waited over an hour, and then were told an emergency came up (understandable) and that we could leave our puppy there, and when they got to her, they would call us and we could come pick her up. So we did exactly that, except we got a phone call along the lines of... Your puppy is now limping and we have no idea why, but we'll pay for the x-rays (basically stating, we messed up, we aren't releasing how or why, but we will pay for our mistakes) As soon as we got that call we went to pick up our dog immediately and they denied that anything had happened and there was no documentation of how anything could have been their fault. They continued on trying to charge us $200+ and instead of doing anything to help, they discharged us with pain medication. When asking for the names of the staff who were in charge of kenneling the dogs, they stated their record keeping was inept and they had no idea who was working those hours. They aren't responsible for their actions and just try to cover up their mistakes instead of being honest. WORST place to take your little furry ones. If you love your dogs as much as we love ours, you will be smart to go somewhere else.
This place is terrible. I cancelled an appointment there to have my Dog Euthanized, as he has been behaving very happily and spry the last several days, and has become more active than previously. As a result, that night the Charlotte Mecklenburg Police visited my home, waking me in the middle of the night, without a warrant, in response to an alleged complaint about one of my 2 dogs, both of whom live inside my house! Such a waste of public resources to harrass your customers for cancelling an appointment. Thankfully, my dog will have a few more good days of life, and when his time does come to pass, I will not be at the hands of these low lifes!
I was going to be out of town for about a week and had to board my dog and cat. My regular vet was full so I ended up bringing them to the Animal Medical Hospital at the last minute, luckily they still had room. They were very nice while I booked the appointment and dropped them off, but what really impressed me was when I came back to pick them up. I was very excited when they told me my total! It was actually about $100 less than what I was anticipating. I will definitely be back!