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The Andy Man Treats You Right

General Info
Under New Ownership since Dec 2004.
BBB Rating
A
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products
Service & Repair: Experienced Service Technicians diagnose, adjust or repair all brands of Air Conditioners and Heaters. You can feel comfortable Calling on us, fast reliable, we do it right the first time. Emergency 24 Hour Service Have your system have regular check-ups to keep it running at its best performance. We provide very reasonable price Planned Maintenance Agreements. We come out twice a year to keep your system running smoothly. Installation: Whether you are building a new home or upgrading to a new more efficient heating and cooling system for your present home, we can provide you excellent service at a very reasonable price. Our Service Area Includes: Mecklenburg  Iredell Union Catawba York Cleveland Fort Mill Cabarrus Rowan  Lincoln Gaston
Brands
And all other brands, Carrier, Goodman, Lennox, Rheem, Trane
Payment method
debit, check, cash, financing available, discover, visa, master card
Location
Charlotte, Lake Norman, Gastonia, Union, Fort Mills Concord Area
Neighborhood
Harbor House
Amenities
Family owned.
Associations
  • Member of the Homebuilders Association of Charlotte 
  • Members of the Better Business Bureau
Categories
Boiler Repair & Cleaning, Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Heating Contractors & Specialties, Heating Equipment & Systems, Heat Pumps

COUPONS & DEALS (1)

Reviews

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Theresa S.

06/16/2017

Overall
Promptness
Selection
Service

Call the office, the woman taking the call was very helpful, got us set up for a technician to come out that afternoon. So happy when he came and got our system up and runnning!!!

Ron H.

02/08/2015

Overall
Honesty gone...integrity missing...

Not really sure what has happened to this company over the past couple of years but it quickly becomes very clear when engaging with them now that they are highly committed to being a proprietarily focused RATHER than a customer focused business.



They require you to sign various forms holding them harmless from any number of potential possibilities relating to their service. When I questioned why they said "its for our protection". I asked "protection from whom?" they replied "I guess from you". When I said "But I'm your customer why would you need protection from me? I called you! I asked you to come and add freon to my unit. You said you added the freon and you certainly gave me the bill which I immediately paid in full, so protection from what"? Their representative's response was "well they just make us have you sign these waivers."



I think the deal is they really don't want to do repairs anymore unless they result in purchases of new units. Some of their service representatives really push replacements. They are rude and condescending and very expensive...3 lbs of freon...$400.00...for a 35 minute job.

When I expressed to this representative that my next service call to their company would have been to have them replace both units but now after this experience, and others of late, I would NEVER call them to do that job or any other. His response was "well I'm sorry you feel that way but that's the way we do business now."

That's their response to a loyal 7 year customer who has spent thousands of dollars over that seven years in service calls.



I guess they have more customers than they need/want.



There are too many other honest customer caring HVAC companies who truly want and appreciate your business.



Call these guys AT YOUR OWN RISK...if you don't buy a new unit be very leary of what they say they did for you. Don't just trust them to tell you the truth. Make them prove it, otherwise you're more likely to be taken.



Better idea...call someone you know you can trust.

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