Andy Lewis Heating & Air Conditioning
9300 N Lakebrook Rd, Charlotte, NC 28214
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Not really sure what has happened to this company over the past couple of years but it quickly becomes very clear when engaging with them now that they are highly committed to being a proprietarily focused RATHER than a customer focused business.
They require you to sign various forms holding them harmless from any number of potential possibilities relating to their service. When I questioned why they said "its for our protection". I asked "protection from whom?" they replied "I guess from you". When I said "But I'm your customer why would you need protection from me? I called you! I asked you to come and add freon to my unit. You said you added the freon and you certainly gave me the bill which I immediately paid in full, so protection from what"? Their representative's response was "well they just make us have you sign these waivers."
I think the deal is they really don't want to do repairs anymore unless they result in purchases of new units. Some of their service representatives really push replacements. They are rude and condescending and very expensive...3 lbs of freon...$400.00...for a 35 minute job.
When I expressed to this representative that my next service call to their company would have been to have them replace both units but now after this experience, and others of late, I would NEVER call them to do that job or any other. His response was "well I'm sorry you feel that way but that's the way we do business now."
That's their response to a loyal 7 year customer who has spent thousands of dollars over that seven years in service calls.
I guess they have more customers than they need/want.
There are too many other honest customer caring HVAC companies who truly want and appreciate your business.
Call these guys AT YOUR OWN RISK...if you don't buy a new unit be very leary of what they say they did for you. Don't just trust them to tell you the truth. Make them prove it, otherwise you're more likely to be taken.
Better idea...call someone you know you can trust.