Great place to go shopping for home improvement items, with their hands on staff, your experience is made easy. Any home improvement items i need, i get from their. Once i had to return window shutters twice for them to be re-cut and they were done without any grudges. I know they shoul'nt grudge at any work to be done but what am saying is the attitude they display atleast to their customers at the attendants and sales men and women level is great. At management level, well i dont know. Once i was there and a woman wanted to see the manager for clarification on some offers that they were running, and whoever was on the other end of the intercom at the managers office will not even come out to see the lady customer and would rather talk on the phone. Eventually it was sorted out though with the managers still not comming out, but i think this was wrong on the part of managemnt. Chitchat around reveals that the managemnt of this branch have a tendency to lord it over their staff, just given orders here and their on how they want things done, with little or no personal involment and little or no room for staff ideas and contribution to the process. Given that the average visit to the store ends with friendly and fruitfull interactions with the general staff of attendants and sales people with no recourse to get to management level, i still give them a 100%.
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